Are you looking to make a difference in people’s lives? Young Douglas Farmers Insurance in ONTARIO, California, is looking for a friendly, dedicated professional to join our amazing team as a full or part time Receptionist/Customer Service Representative. You will be responsible for receiving and placing phones calls, assisting our valued customers and working with staff.

Salary Range: $18.00 - $20.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Career Growth Opportunities

Mon-Fri Schedule

Hands on Training

Evenings Off

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude with a sense of urgency.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication/interpersonal skills.

Confident, self-starter who works well independently.

Professional phone etiquette.

Excellent Spelling and Grammar skills.

Great Customer Service Skills.

Works well with other employees and is a team player with a positive attitude.

Strong work ethic and leadership skills.

Strong communication skills, both oral and written.

Ability to tactfully handle stressful and difficult situations.

Be capable of handling customer rejection.

Minimum 1 year prior sales experience preferred.

Bilingual, fluent in both English and Spanish is required.

No insurance experience required but desirable

Ability to take initiative, be proactive, and think outside the box.

Ability to identify and solve problems, think critically, and make decisions quickly.

Receive and place phone calls

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers and follow-up.

Complete Evidence of Insurance requests.

Take premium payments from customers.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Answer incoming phone calls on the first ring.

Return all phone messages promptly.

Provide exceptional customer service and support.

Maintain inventory of office supplies and forms - places orders weekly.

Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

Provides on-going support to insurance clients as needed.

Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Work independently and as part of a team.

Participate in regular team meetings and brainstorming sessions.

Handle customer renewals.

Other duties as assigned.