Yetter Insurance Agency Inc, a reputable firm located in Milford, Pennsylvania, is on the lookout for a proactive Administrative Customer Service Professional who thrives in direct and engaging interactions. In our office, we prioritize creating an inviting atmosphere that not only supports our clients' needs but also cultivates strong relationships built on trust and mutual respect. While the world moves towards virtual setups, we remain committed to fostering a personal connection through in-office opportunities that enable meaningful client engagement.

As part of our dedicated team, you'll be instrumental in ensuring that our clients receive top-notch service. Your role will encompass addressing client inquiries, managing schedules, and supporting our sales representatives to deliver personalized and efficient insurance solutions. If you have a passion for connecting with people and strive to provide excellent customer service, we invite you to become part of a team that values dedication, teamwork, and a positive work environment. Join us as we continue to grow and serve the community with integrity and excellence.

Salary Range: $30,000.00 - $40,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Career Growth Opportunities

Mon-Fri Schedule

Education: A high school diploma or equivalent is required; an associate or bachelor's degree in a related field is preferred.

License: P & C Insurance license in PA a must. Willingness to obtain a P & C license in NY and a Life License in PA a plus.

Experience: Previous experience in customer service or administrative roles within the insurance industry is a plus.

Communication Skills: Excellent verbal and written communication skills are essential.

Problem-Solving: Strong analytical skills with the ability to resolve client issues efficiently.

Detail-Oriented: Must have exceptional attention to detail and organizational skills.

Team-Oriented: Ability to work collaboratively with other team members and departments.

Technical Skills: Proficient in using Microsoft Office Suite; familiarity with insurance-related software is preferred.

Customer-Centric: A positive attitude with a strong customer-service mindset.

Adaptability: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Must have insurance knowledge

Client Interaction: Welcome and assist clients in person or over the phone, ensuring a positive and inviting experience.

Customer Service Excellence: Address client inquiries and concerns promptly and accurately, fostering a supportive atmosphere.

Administrative Support: Manage administrative tasks efficiently, including scheduling appointments, and handling customer documentation.

Data Maintenance: Ensure client records are up-to-date and accurately entered into the system.

Coordination: Collaborate with team members to enhance client service processes and streamline operations.

Continuous Improvement: Participate in training and development opportunities to enhance service delivery skills.