Welcome to Winterville Insurance, a company dedicated to providing exceptional service and fostering a collaborative work environment right here in Winterville, North Carolina. We are excited to invite applications for the role of Customer Service Representative. As a key member of our team, you will be at the forefront of our interactions with clients, ensuring their needs are met with a warm and inviting approach. Your role will be pivotal in helping us maintain our commitment to providing unparalleled customer satisfaction and support. With the opportunity to work in a dynamic and supportive setting, you will have the chance to grow professionally and make a positive impact on our clients' experiences. Join Winterville Insurance, where we value dedication, a positive attitude, and the drive to excel in customer service. If you are ready to go the extra mile and be part of a company that appreciates hard work and enthusiasm, we welcome your application!

Salary Range: $40,000.00 - $65,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Appreciation Lunches

Team Building Events

Home and Work Life Balance

Family Friendly

P&C license preferred. Willing to train. Must obtain within 90 days of hire. Licensing assistance available.

Education: High school diploma or equivalent required.

Experience: Prior experience in customer service in the insurance industry is strongly preferred.

Communication Skills: Excellent verbal and written communication skills are essential.

Problem-Solving: Strong ability to handle and resolve customer issues effectively.

Customer Focus: Demonstrated commitment to exceeding customer expectations and providing exceptional service.

Organizational Skills: Ability to manage multiple tasks and priorities with attention to detail.

Tech-Savvy: Proficiency in using standard office software and familiarity with CRM systems.

Team Collaboration: Capable of working collaboratively in a team-centric environment.

Adaptability: Willingness to adapt to changes in a dynamic working environment.

Customer Interaction: Engage with clients via phone, email, and in-person, ensuring a seamless and positive experience.

Complaint Resolution: Manage and resolve customer complaints promptly and effectively, maintaining exceptional service standards.

Information Provision: Educate clients on products, policies, and procedures to facilitate informed decisions.

System Updates: Enter and update customer information in the company's database accurately.

Feedback Gathering: Collect customer feedback and communicate insights to management for service improvement.

Team Collaboration: Work closely with colleagues to ensure consistent service and support initiatives aimed at customer satisfaction.

Winterville Insurance is a dynamic leader in the insurance industry, committed to delivering exceptional coverage and peace of mind to our clients. With a focus on innovation and customer service, we empower our team to collaborate and thrive in a fast-paced environment. Our mission is to protect what matters most while fostering a culture of integrity, support, and professional growth. Join us as we continue to redefine insurance, creating lasting relationships and safeguarding futures. Discover your potential at Winterville Insurance!

At Winterville Insurance, we believe in protecting what matters most with energy and expertise. Our dynamic team is dedicated to delivering exceptional service and innovative solutions tailored to our clients' needs. With a strong focus on professional growth, collaboration, and a culture of support, we empower our employees to thrive in the fast-paced insurance industry. Join us on our mission to create peace of mind for our clients and discover the rewarding opportunities that await you at Winterville Insurance!