Join a team that cares about our customers and you! Weaver Group Insurance Agency in Caro, Michigan, is looking for an experienced and committed individual to join our team as a Full-Time Customer Service Representative. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team.

Salary Range: $37,000.00 - $55,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Retirement Plan

Paid Holidays

Mon-Fri Schedule

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Confident, self-starter who works well independently.
• Must have ability to multi-task.
• Professional phone etiquette.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• A Property & Casualty insurance license is required.
• Ability to tactfully handle stressful and difficult situations.
• Be capable of handling customer rejection.

• Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.
• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Return all phone messages promptly.
• Maintain knowledge of new products and services.
• Generating insurance quotes.
• Provide exceptional customer service and support.

Weaver Group Insurance Agency stands as a cornerstone of the insurance industry, dedicated to providing comprehensive and personalized insurance solutions. For over two decades, we have built a reputation for trust, integrity, and exceptional client service, helping individuals and businesses navigate the complexities of insurance with confidence. Our mission is to protect what matters most to our clients, offering tailored policies and expert guidance to ensure peace of mind.

At Weaver Group Insurance Agency, we foster a professional yet welcoming environment where collaboration and client advocacy are paramount. We believe in building lasting relationships, not just transactions. Our team is comprised of knowledgeable and compassionate professionals passionate about finding the right coverage for every unique need. We are committed to continuous growth, both for our agency and for our team members, offering opportunities for professional development and a supportive atmosphere. Join us and become part of a team that values integrity, expertise, and a genuine commitment to serving our community.

Weaver Group Insurance Agency is at the forefront of the insurance industry, providing cutting-edge solutions and unparalleled client service. We empower individuals and businesses to navigate the complexities of risk with confidence and clarity. Our energetic and professional team is dedicated to building lasting relationships, offering personalized coverage that truly protects what matters most.

Our mission isn't just about policies; it's about peace of mind. We are committed to innovation, continuously seeking new ways to enhance our offerings and deliver exceptional value. By choosing Weaver Group, you're joining a dynamic and supportive environment where your contributions are recognized and where you can grow alongside a thriving agency that's shaping the future of insurance. Be part of a team that makes a tangible difference!