Insurance Customer Service Representative – Wagner Insurance Agency, Dayton, OH

Kickstart your career with Wagner Insurance Agency in Dayton, OH! We’re looking for a motivated, friendly individual to join our team as an Insurance Customer Service Representative.

You’ll help clients navigate their insurance needs, answer questions, and provide guidance with a positive, professional attitude. Our team values personal interaction and teamwork, and you’ll play a key role in building strong, lasting client relationships.

Salary Range: $40,000.00 - $50,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Life Insurance

Disability Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Hands on Training

Fun & Friendly Co-workers

• Must possess an active Ohio Property & Casualty License or willing to Obtain.
• Previous experience in customer service within the insurance industry is advantageous.
• Strong verbal and written communication skills are essential.
• Ability to handle inquiries and issues with a positive attitude.
• A strong commitment to delivering excellent customer service.
• Ability to manage and prioritize multiple tasks effectively.
• Familiarity with insurance-related software systems is preferable.

• Provide exceptional service by answering customer inquiries, resolving concerns, and processing requests efficiently.
• Ensure accurate and up-to-date records of customer policies and handle policy renewals and changes promptly.
• Guide clients through the claims process, ensuring they understand the procedure and providing necessary documentation support.
• Build and maintain strong, long-term relationships with clients, focusing on customer satisfaction and retention.
• Assist customers in identifying their insurance needs and recommend suitable coverage options to ensure comprehensive protection.
• Work closely with sales and underwriting teams to ensure consistent service delivery and resolve customer issues collaboratively.

Wagner Insurance Agency is a leading provider of comprehensive insurance solutions, dedicated to safeguarding the futures of individuals, families, and businesses. With a legacy of trust and a forward-thinking approach, we specialize in delivering personalized coverage plans tailored to meet the unique needs of our diverse clientele. Our deep understanding of the insurance landscape, combined with our commitment to exceptional service, ensures our clients receive the protection and peace of mind they deserve.

Our culture at Wagner Insurance Agency is defined by professionalism, innovation, and a relentless pursuit of excellence. We foster an energetic and collaborative environment where dedicated professionals are empowered to provide outstanding service and develop cutting-edge insurance strategies. We believe in building lasting relationships based on integrity, transparency, and a genuine care for our clients' well-being. Join our team and contribute to an organization that values growth, teamwork, and making a positive impact in the lives of those we serve. Discover a rewarding career where your expertise and passion can thrive at Wagner Insurance Agency.

Wagner Insurance Agency is more than just an insurance provider; we’re your dedicated partners in navigating life's uncertainties. For over 40 years, we’ve been a cornerstone of the community, offering robust insurance solutions with a personal touch. We pride ourselves on delivering not just policies, but peace of mind through exceptional service and unparalleled expertise.

Our energetic and professional team is committed to understanding your unique needs. We believe in fostering strong relationships built on trust, transparency, and a proactive approach to protecting what matters most to you. Whether it’s safeguarding your home, business, or family, we are here to craft tailored coverage that provides comprehensive protection and outstanding value. Choose Wagner Insurance Agency and experience the confidence that comes with knowing you're covered by the best.