Join the Wagner Insurance Agency as a Licensed Insurance Customer Service Representative in DAYTON, Ohio. Be part of a team committed to offering excellent customer service and maintaining our reputation as a leader in the insurance industry. This is a unique opportunity to work in our Dayton office, providing support to a diverse range of clients, guiding them through their insurance needs, and ensuring their satisfaction with our services.

At Wagner Insurance Agency, we value personal interaction. Our clients trust us to deliver exceptional service, and as a representative, you will be instrumental in nurturing strong client relationships, offering personalized advice, and helping resolve inquiries with a cheerful and professional demeanor. If you enjoy working in a team environment and are passionate about customer service, we invite you to apply and become a pivotal part of our team.

Salary Range: $40,000.00 - $50,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Life Insurance

Disability Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Licensing: Must possess an active Ohio Property & Casualty License.

Experience: Previous experience in customer service within the insurance industry is advantageous.

Communication Skills: Strong verbal and written communication skills are essential.

Problem-solving: Ability to handle inquiries and issues with a positive attitude.

Customer-Focused: A strong commitment to delivering excellent customer service.

Organizational Skills: Ability to manage and prioritize multiple tasks effectively.

Technical Proficiency: Familiarity with insurance-related software systems is preferable.

Client Assistance: Provide exceptional service by answering customer inquiries, resolving concerns, and processing requests efficiently.

Policy Maintenance: Ensure accurate and up-to-date records of customer policies and handle policy renewals and changes promptly.

Claims Support: Guide clients through the claims process, ensuring they understand the procedure and providing necessary documentation support.

Relationship Management: Build and maintain strong, long-term relationships with clients, focusing on customer satisfaction and retention.

Risk Assessment: Assist customers in identifying their insurance needs and recommend suitable coverage options to ensure comprehensive protection.

Team Collaboration: Work closely with sales and underwriting teams to ensure consistent service delivery and resolve customer issues collaboratively.

Wagner Insurance Agency is a leading provider of comprehensive insurance solutions, dedicated to safeguarding the futures of individuals, families, and businesses. With a legacy of trust and a forward-thinking approach, we specialize in delivering personalized coverage plans tailored to meet the unique needs of our diverse clientele. Our deep understanding of the insurance landscape, combined with our commitment to exceptional service, ensures our clients receive the protection and peace of mind they deserve.

Our culture at Wagner Insurance Agency is defined by professionalism, innovation, and a relentless pursuit of excellence. We foster an energetic and collaborative environment where dedicated professionals are empowered to provide outstanding service and develop cutting-edge insurance strategies. We believe in building lasting relationships based on integrity, transparency, and a genuine care for our clients' well-being. Join our team and contribute to an organization that values growth, teamwork, and making a positive impact in the lives of those we serve. Discover a rewarding career where your expertise and passion can thrive at Wagner Insurance Agency.

Wagner Insurance Agency is more than just an insurance provider; we’re your dedicated partners in navigating life's uncertainties. For over 40 years, we’ve been a cornerstone of the community, offering robust insurance solutions with a personal touch. We pride ourselves on delivering not just policies, but peace of mind through exceptional service and unparalleled expertise.

Our energetic and professional team is committed to understanding your unique needs. We believe in fostering strong relationships built on trust, transparency, and a proactive approach to protecting what matters most to you. Whether it’s safeguarding your home, business, or family, we are here to craft tailored coverage that provides comprehensive protection and outstanding value. Choose Wagner Insurance Agency and experience the confidence that comes with knowing you're covered by the best.