Customer Service and Retention Specialist

Job Location:

Johnson City, TN 37604,USA

Job Category:

Customer Service

Job Type:


Remote Type:


Job Description

Don't stay stuck in the same place, continue to grow with us!

If you are looking for your next career opportunity, there is no need to look any further. Veritas Insurance in Johnson City, TN, is looking to hire a Full-Time Customer Service and Retention Specialist to join our team. We are a small, but fast-growing agency that strives to be the premier provider of insurance services in the region. We value honesty, integrity, and hard work as we work to protect the things that are important to our clients while providing excellent customer service, personalized attention, and competitive pricing. Veritas means truth in Latin and we abide by the principle of truth in all dealings, including hiring the best so that we can be the best.

If you want to work for a locally owned and well-established business that cares about our employees, clients, and community alike, apply today! If you want to help people and positively impact lives each and every day, apply today! 

***Insurance license and experience is preferred, but we will make considerations for excellent candidates! 

  • We provide time, support, and materials and cover the costs to complete your P&C License if you don't have one. 


Salary: $33,000.00 - $44,000.00 per year


Base Salary Based on Experience

Bonus Opportunities

Licensing Assistance

Paid Time Off (PTO)

Evenings Off

Weekends Off

Holidays Off

Paid Holidays

Professional Development

Continuing Education Opportunities

Performance Bonuses

Professional Work Environment

Casual Dress Fridays

No Cold Calling

Team Building Activities - Games & foosball tournaments

Office Lunches and Celebrations

Supportive Team Environment

Life Insurance

Disability Insurance

Supplemental Insurance


  • With your excellent relationship-building talents, you’ll be following up with clients to ensure satisfaction and maintain client retention.
  • Thoroughly understand market trends and products and carefully listen to each client to ensure you can educate and advise them on the best policies to fit their unique needs.
  • Using your excellent problem-solving skills you will be shopping renewals.
  • Your outstanding customer service skills will be essential in obtaining and updating client information.
  • Use your savvy skills to cross-sell and round out accounts.


  • Customer Service or Insurance Experience is a plus.
  • Detail-oriented with the ability to prioritize and multitask.
  • Must be an organized, self-starter.
  • Team player with professional phone and office etiquette.
  • Excellent written and verbal communication skills.

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About Veritas Risk Management Inc

Our Agency is located in Johnson City, Tennessee. We specialize in Auto, Home, Life, Work Comp, Cyber, Employee Benefits, General Liability and many other insurance products. We care about our clients, and it shows. Check out our reviews on Facebook and Google.  Our dedicated staff works incredibly well as a team and always puts the customer first. We work hard to provide each customer the best service while educating them on insurance products that would benefit them the most. We are looking for a talented individual who wants to succeed in the insurance industry. If you are willing to learn and looking for a rewarding career opportunity, then we encourage you to apply today.

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