Join the Venice Mundle-Harvey Agency, where we are passionate about providing exceptional customer service in the heart of Montgomery Village, Maryland. Our agency is dedicated to fostering a welcoming and positive environment for both our clients and employees. As a Customer Service Representative, you will be the cornerstone of our client interactions, representing the agency with professionalism and enthusiasm.

This position requires you to work on-site, ensuring that every client receives personalized attention and support. We pride ourselves on our strong community ties and believe in going above and beyond to meet the needs of our clients. Your role is pivotal in creating a seamless customer experience, from handling inquiries to resolving issues promptly and efficiently.

If you are a people-person who thrives in an engaging and dynamic setting, the Venice Mundle-Harvey Agency is the place for you. We invite you to be part of a team that values collaboration and commitment to excellence. Apply today and contribute to a community-oriented agency that truly cares.

Salary Range:

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Experience: Previous experience in a customer service role is highly desirable.

Communication Skills: Excellent verbal and written communication abilities.

Problem Solving: Strong problem-solving skills with a customer-oriented attitude.

Interpersonal Skills: Ability to connect with customers and maintain composure in challenging situations.

Local Presence: Willingness to work on-site in Montgomery Village, Maryland.

Adaptability: Must be capable of adjusting to new information and feedback quickly.

Interact with customers to resolve inquiries and complaints in a timely manner.

Provide product and service information with clarity and empathy.

Record details of customer interactions, transactions, and concerns through dedicated software.

Work closely with other departments to ensure accurate and efficient service delivery.

Monitor customer feedback to identify patterns and contribute to service improvement initiatives.

Maintain up-to-date knowledge of company policies, products, and services to provide informed assistance.

Top performing agency for the last fifteen years winning multiple performance awards. Also won the number one community service award company wide in 2012.