Varde Insurance Group
Customer Service Account Manager
Job Overview
Join Varde Insurance Group, a dynamic leader in the insurance sector, as a Customer Service Account Manager. We are based in Edmond, Oklahoma, where you will work in a vibrant and supportive office environment that fosters teamwork and professional growth. As a pivotal part of our consulting team, you will utilize your expertise to deliver exceptional service and personalized consulting to our valued clients, enhancing their appreciation and understanding of insurance options. We're seeking a dedicated professional who is passionate about client satisfaction and excels in building strong, trust-based relationships, and supporting our sales leadership. You will play a crucial role in maintaining our clients' peace of mind by addressing their insurance needs seamlessly. This is a fantastic opportunity to make a meaningful impact while developing your career within a company that values integrity and commitment. At Varde Insurance Group, we believe in nurturing talent and recognizing hard work. If you thrive in a client-focused environment, where positivity and teamwork are key, we invite you to apply and be part of our success story!
Salary Range: $35,000.00 - $45,000.00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Requirements
Experience: Prior experience in insurance customer service is mandatory. Candidates without prior customer experience will not be considered.
Communication Skills: Excellent verbal and written communication skills are essential.
Software & Systems Experience: Applicants with EZLynx experience will be considered more favorably.
Problem-Solving: Strong problem-solving abilities to address client issues effectively.
Customer-Centric: Keen focus on delivering client satisfaction through tailored service.
Teamwork: Ability to work collaboratively with other team members and departments.
Highly Detail-Oriented: Attention to detail in managing customer accounts and processing information.
Proficiency: Comfortable using CRM software and other related tools.
Availability: Must be able to work onsite in Edmond, Oklahoma, during standard business hours.
Responsibilities
Client Engagement: Actively communicate with clients to address their insurance inquiries and provide exceptional service.
Account Management: Manage client accounts, ensuring all information is accurate and policies are up-to-date.
Problem Resolution: Efficiently resolve any issues or concerns clients may have with their insurance policies.
Renewal Processing: Oversee and process client renewals, ensuring timely updates and adjustments to policies as necessary.
Relationship, Rapport & Trust Building: Develop and maintain strong, trust-based relationships with clients as a caring, competent professional.
Information Dissemination: Educate clients on policy options and changes in the insurance landscape to aid them in making informed decisions.