**Candidate Must Have An Active Arizona Property and Casualty License To Be Considered For The Position**

Are you an experienced insurance professional with a knack for customer retention? Valley Insurance Professionals, a dynamic agency with a one-year history and a focus on growth, is seeking a Licensed Retention Specialist. With a preference for 3 years of insurance experience and a customer service background, you'll play a crucial role in daily operations— handling cancellation requests, addressing customer concerns, and ensuring everyone stays on task. Enjoy the flexibility of being the sole office presence and contribute to our agency's continued success.

Choosing Valley Insurance Professionals means more than a job; it's a career advancement in the insurance industry unlike any other. Join us for a fulfilling journey where your skills and commitment are recognized, and your professional growth is our priority. If you're ready to elevate your career, apply today for the position of Retention Specialist at Valley Insurance Professionals. Your journey to success starts here.

Salary Range: $52,000.00 - $60,000.00 per year

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Evenings Off

Weekends Off

Holidays Off

Ongoing Training Seminars

Hands on Training

Equipment Provided

• An Active Arizona Property and Casualty License is Required.
• 3+ years in the insurance industry with a preferred background in management.
• Showcases advanced technical and cognitive capabilities to ensure precision and accuracy in tasks.
• Communicate effectively through written and verbal means, both with clients and team members, to provide reliable, clear, concise, and informative responses.
• Exemplify professionalism over the phone, in writing, and in the office to create a dependable and positive work environment and ensure effective communication.

• Nurture strong customer relationships and aim to increase client retention and product loyalty.
• Conducting follow-up discussions with clients to ensure their contentment while progressing towards sales closure.
• Proactively reach out to clients requesting cancellation to understand concerns, resolve issues, and retain business.
• Address customer complaints and cancellations with professionalism and resolution-focused communication.
• Identify cross-sell and upsell opportunities to enhance client policies and meet evolving coverage needs.
• Maintain accurate records of client interactions and feedback to help improve retention strategies.

We have multiple agencies located in the greater Seattle area and have recently expanded to Spokane. We specialize in Home, Life, and Auto insurance products. We care about our clients and it shows in our results! We pride ourselves in having a team that puts our customers first and works together in a very cohesive way to achieve goals. Apply to be a part of this amazing work environment today!