Join Turner & Assoc LLC, a dynamic company committed to delivering exceptional customer service and support from our vibrant Kansas City, Missouri office. We are in search of an enthusiastic Customer Service Representative who thrives in a fast-paced, customer-centric environment. At Turner & Assoc LLC, we place a high value on excellence, responsiveness, and a genuine passion for helping others. This position offers the opportunity to be part of a dedicated team focused on building strong client relationships and ensuring outstanding service experiences. As a Customer Service Representative, you will play a key role in addressing client inquiries, resolving issues, and maintaining client satisfaction. Embrace this chance to be part of a positive and inviting workplace culture where each team member’s contribution is valued and recognized.

Salary Range: $20.00 - $30.00 per hour

Benefits

Hourly Base Salary Based on Experience

Hands on Training

Flexible Schedule

Career Growth Opportunities

Tuition Reimbursement

HOME AND WORK LIFE BALANCE

WEEKLY TEAM MEETING

APPRECIATION LUNCHES

LICENSING ASSISTANCE AVAILABLE

Education: High school diploma or equivalent is required.

Experience: Previous experience in customer service is preferred but not mandatory.

Communication Skills: Excellent verbal and written communication skills are essential.

Problem-Solving: Strong ability to handle challenging situations and resolve them effectively.

Adaptability: Ability to manage multiple tasks and prioritize efficiently.

Interpersonal Skills: Excellent listening skills and the ability to build rapport with customers.

Technical Skills: Basic computer skills and familiarity with customer service software, MicroSoft products, Excel, Word and Outlook.

Time Management: Strong organizational skills and the ability to work efficiently under pressure.

Customer Interaction: Engage warmly with customers, answering inquiries and providing solutions to their problems.

Issue Resolution: Handle customer complaints efficiently, ensuring a favorable resolution that enhances customer satisfaction.

Product Knowledge: Maintain an in-depth understanding of our products and services to better assist customers with accurate information.

Documentation: Accurately document customer interactions, feedback, and issues in the company’s CRM system.

Collaboration: Work collaboratively with team members to improve customer support strategies.

Follow-Up: Conduct timely follow-ups with customers to ensure problems are resolved and client satisfaction is maintained.

Technical Skills: Basic computer skills and familiarity with customer service software.

Turner & Assoc LLC is a leading insurance brokerage dedicated to providing tailored coverage solutions that meet the diverse needs of individuals and businesses. With a commitment to excellence, our team of seasoned professionals leverages deep industry expertise to guide clients through the complexities of insurance, ensuring peace of mind. We foster a culture of integrity, teamwork, and innovation, making Turner & Assoc a rewarding place to grow your career in the ever-evolving insurance landscape. Join us in shaping secure futures.

At Turner & Assoc LLC, we believe in empowering our clients with the best insurance solutions tailored to their unique needs. With a dynamic and professional team, we foster an innovative culture that thrives on collaboration and growth. Join us to be part of an industry leader committed to integrity, excellence, and exceptional customer service. Embrace a rewarding career where your contributions make a significant impact. Choose Turner & Assoc LLC – where your potential meets opportunity!