Trevin Webb Insurance Agency Inc
Customer Service Representative
Job Overview
The Customer Service Representative will organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety they are responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision and task delegation.
Energetic professional who doesn't mind wearing multiple hats. Experienced in handling a wide range of administrative and executive support related tasks and able to work independently with little or no supervision. Well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people.
Salary Range: $41,000.00 - $55,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Flexible Schedule
Retirement Plan
Health Insurance
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Hands on Training
Life Insurance
Sign On Bonus
Requirements
- Property and Casualty licensed-Or must get licensed within 90 days (will pay for licensing)
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Confident, self-starter who works well independently.
- Must have ability to multi-task.
- Prior 1 year Sales Experience.
- Professional phone etiquette.
- Bilingual, fluent in both English and Spanish is a plus
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Create relationships from a cold start.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Confident, self-starter who works well independently.
- Must have ability to multi-task.
- Must NOT have any criminal record on your background as it excludes eligibility for an insurance license.
- Professional phone etiquette.
- Follow through and exceed current and prospective client expectations.
- Excellent Spelling and Grammar skills.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- Be capable of handling customer rejection.
- Previous work experience in sales, marketing, promotions or telemarketing.
Responsibilities
- Develop insurance quotes, and closes sales.
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Handle incoming claim calls from customers.
- Complete Evidence of Insurance requests.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Take premium payments from customers.
- Solicits for new business via cross selling existing customers.