At Tower Insurance, our clients deserve to feel welcomed, supported, and valued from the very first interaction. As the Director of Welcome, you are the friendly face and warm voice of our agency, whether greeting clients in person or on the phone. You thrive in a fast-paced, team-oriented environment, are comfortable with technology, and approach every task with precision and care. Your focus is to create positive first impressions, keep our office running smoothly, and ensure every client experience reflects our values of Integrity, Service, Growth, and Innovation.

Salary Range: $20.00 - $25.00 per hour

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

• Friendly voice and pleasant tone over the phone and in person.
• Excellent communication skills both verbal and written.
• Has appropriate business attire.
• Proficient with Microsoft Word, Excel, and Outlook.
• Type quickly and accurately.
• Organized, structured, punctual and will follow the rules.
• Familiar with multi-line phone system and how to use one.
• Patient, respectful, reliable, trustworthy, friendly, supportive, articulate, kind, ethical and honest.

• Welcome face of the Agency to people that call on the phone and walk in the front door.
• Establish working relationships with clients, potential clients and companies we represent on the phone, email and on paper.
• Answer multi-line phone system and distribute calls to team accordingly.
• Supporting teammates with follow up for clients and prospects.
• Promptly respond to client needs either on the phone or electronically.
• Maintain client files and process routine correspondence between our agency and the client or company both paper records and on our many different software programs.
• Retrieve, open and distribute mail accordingly.
• Process main email inbox and deliver to appropriate team member.
• Process all out-going mail.
• Input Claims into agency management system.
• Process web downloads.

Join Team Tower – Where Integrity, Service, Growth, and Innovation Drive Us!

Thank you for your interest in joining Team Tower! Whether you’ve met us at a local event, fundraiser, or follow us on social media, you’ve likely seen our commitment to our clients, community, and team members. At Tower Insurance, we don’t just provide coverage, we build relationships based on trust, service, and innovation.

Our mission is to offer unmatched protection and guidance while ensuring an exceptional client experience. Integrity is at the core of everything we so. We believe in doing the right thing, even when no one is watching.

Why Join Tower Insurance?

Service First – We go above and beyond for our clients and each other.

Commitment to Growth – We invest in our team’s professional and personal development.

Innovative Thinking – We embrace new ideas, technology, and solutions to improve efficiency and service.

If you’re passionate about helping others, take pride in delivering exceptional service, and want to grow in a dynamic and supportive environment, Tower Insurance could be the perfect fit for you.