We are looking for a dedicated and empathetic Retention Specialist to join The Torres Agency. If you thrive on building relationships, solving problems quickly, and turning at-risk clients into loyal long-term customers, this role is built for you.

You will play a key role in protecting our book of business by proactively engaging policyholders who are considering canceling, lapsing, or shopping for coverage elsewhere — and delivering the kind of service that keeps them with Farmers.

Salary Range: $36,000.00 - $55,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Hands on Training

Career Growth Opportunities

Mentorship from an established agent

Appreciation Lunches

Monthly Competitions and sales incentives

• Active Property & Casualty license (Life license a plus)

• Strong phone-based communication and de-escalation skills

• Empathetic, consultative approach to client conversations

• Ability to identify coverage gaps and present solutions clearly

• Comfortable working with KPIs and structured retention workflows

• Detail-oriented with consistent follow-up and documentation habits

• Self-motivated and accountable — you take ownership of your numbers

• Proactively contact policyholders who are at risk of canceling or lapsing

• Listen to client concerns and address objections professionally and with empathy

• Review policies to identify and present bundling or coverage improvement opportunities

• Execute win-back outreach for recently canceled accounts

• Maintain accurate and thorough documentation in Agency Zoom

• Coordinate with the sales team to ensure smooth client handoffs

• Track and report retention metrics weekly during team meetings

• Support a positive customer experience that builds loyalty to the agency

Torres Agency LLC is a dynamic insurance provider committed to empowering clients with tailored auto, home, life, and business coverage. Our energetic and professional team excels in delivering expert guidance and exceptional service. Join us in a thriving environment where your dedication helps protect futures and build lasting community relationships.