Torrence Eddie Agency
Customer Service
Job Overview
Are you looking to make a difference in people’s lives?
Torrence Eddie Agency in Memphis, Tennessee, is looking for a friendly, dedicated professional to join our amazing team as a Full-Time Insurance Account Manager. You will be responsible for ensuring your clients have the coverage they need while offering additional products that may be beneficial to their goals. You will have the opportunity to utilize your customer service skills while growing your sales career.
No prior insurance experience? No problem!
If you have experience in customer service or sales in another industry, we will provide all of the knowledge and education you need to be successful and grow your career in insurance. Entry-level candidates will start at a base salary of $XX,XXX and you can expect to make an additional $XX,XXX in commission during your first year.
Are you an experienced insurance sales or customer service representative? Awesome!
We would love for you to bring your established skills to our agency to help us better serve our clients while growing your career. We provide opportunities for continuing education and mentorship as well as the potential to advance your career with our agency. Licensed candidates start at a $XX,XXX base salary and our top performers earn an average of $XX,XXX per year in commission.
If you’re ready to grow your career and your knowledge in the insurance industry, apply today!
Salary Range: $40,000.00 - $60,000.00 per year
Benefits
Health Insurance
Paid Holidays
Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Mon-Fri Work Schedule
Holidays Off
Hands On Training
Casual Dress Code
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Must have ability to multi-task.
Prior Sales Experience.
Professional phone etiquette.
Follow through and exceed current and prospective client expectations.
Great Customer Service Skills.
Driven and goal-oriented individual.
Be capable of handling customer rejection.
Minimum 1 year prior sales experience preferred.
No insurance experience required but must be willing to learn
Ability to take initiative, be proactive, and think outside the box.
Responsibilities
Meet new business production goals and objectives as established.
Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.
Process customer policy change requests.
Secure all Trailing Documents from customers.
Complete Evidence of Insurance requests.
Document each customer contact in eAgent.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Share training and education knowledge and expertise with team members.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Maintain knowledge of new products and services.
Prospecting and generating new businessthrough leads & referral sources.
Generating insurance quotes.
Develop and maintain client relationships.
Cold call, direct email and perform other lead generation activities.
Work independently and as part of a team.
Stay up-to-date on industry market trends and best practices.
Handle customer renewals.