At Todd Nitsche Financial Services, we don’t just write policies—we protect legacies. With offices in Liberty and Smithville, MO, Todd has served the community since 2009 as both a Country Financial Agent and Financial Advisor, delivering personalized insurance and financial solutions. As a 13-time All-American and MDRT Member, Todd leads one of the most decorated Country Financial agencies in the country. Our culture is built on integrity, teamwork, and doing what’s right for our clients. We offer more than jobs—we offer purpose.

We’re seeking a motivated and service-minded Insurance Customer Service Representative to join our growing team. This role offers a hybrid remote setup, with both full-time and part-time opportunities available. You’ll be the friendly face and voice of our agency—supporting existing clients, answering questions, managing policies, and uncovering new opportunities to provide protection and peace of mind. The pay range is $18–$25 per hour, based on experience, and includes bonus opportunities, incentives, and a full benefits package (medical, dental, vision, 401k). You’ll also receive continuous support from a close-knit, award-winning team, with room to grow into account management or an associate sales role. If you’re ready to build a meaningful career while helping protect families and futures, apply today and let’s grow together.

Salary Range: $18.00 - $25.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Weekends Off

• Valid insurance license required
• Must have prior insurance experience
• Must be willing to complete a short Video Interview as part of our interview process
• Strong background in customer service with a client-first mindset
• Excellent verbal and written communication skills
• Highly organized and able to manage multiple priorities
• Strong problem-solving skills with the ability to think on your feet
• Team-oriented, self-motivated, and eager to grow professionally

• Build and maintain strong relationships with existing clients by delivering exceptional service
• Serve as the first point of contact for customer inquiries, concerns, and policy-related questions
• Monitor policy renewals and ensure accurate coverage, available discounts, and timely payments
• Provide insurance quotes and explain the features and benefits of available policies
• Identify opportunities to upsell or cross-sell additional products based on client needs
• Maintain accurate client records and ensure account information is consistently up to date

Todd Nitsche Financial Services is a dynamic insurance firm dedicated to empowering clients with tailored solutions. Join our energetic team of professionals committed to excellence and making a real impact in financial security. Grow your career with us!