Join The Vermillion Insurance Agency, a vibrant and dynamic environment that has evolved since its inception. Nestled in the heart of Hastings, Minnesota, we offer a hybrid remote position that allows you to balance flexibility with the rich, satisfying experience of connecting directly with our customers. As a Customer Service Representative, you will play a crucial role in ensuring our clients receive the exceptional customer service that sets us apart. We pride ourselves on our culture of positivity, respect, and collaboration, making every customer interaction meaningful.

In this role, you will be the face and voice of our agency, building connections and fostering relationships with clients while managing their inquiries with professionalism and care. Your ability to think positively and invite constructive dialogue plays a key role in our clients' satisfaction.

If you are empathetic, driven by meaningful customer interactions, and ready to join a team that values each member's contribution, this opportunity is perfect for you. Apply now to become a part of the community you serve!

Salary Range: $20.00 - $30.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Health Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Experience: Previous experience in customer service or a related field is desirable.

License Required

Communication: Outstanding verbal and written communication skills.

Customer-Centric: Strong commitment to providing high-quality service to customers.

Problem-Solving: Ability to think critically and solve customer issues effectively.

Adaptability: Capable of working in a hybrid remote environment while maintaining productivity and focus.

Tech-Proficient: Proficiency with customer service software and CRM systems is a plus.

Team-Player: Ability to work collaboratively in a team setting and build positive relationships.

Customer Engagement: Provide friendly, accurate, and timely support to clients, addressing inquiries and resolving any issues they may have.

Communication: Maintain consistent and professional communication with clients through phone, email, and in-person visits.

Problem Solving: Listen to customer concerns and use problem-solving skills to offer effective solutions and rectifications.

Feedback Collection: Gather and report customer feedback to improve service delivery and client satisfaction.

Collaboration: Work with team members to address customer needs and ensure an exceptional overall experience.

Knowledge Expansion: Stay informed about company offerings, products, and services to provide comprehensive support and escalate complex issues when necessary.

At The Vermillion Insurance Agency, we believe that protecting what matters most shouldn't be complicated. As a trusted provider in the insurance industry, we are dedicated to delivering personalized, comprehensive coverage tailored to each client's unique needs. Our welcoming culture fosters collaboration and innovation, empowering our team to provide exceptional service. Join us in our mission to offer peace of mind and security to our clients, and be a part of a company that values integrity, teamwork, and customer satisfaction.

At The Vermillion Insurance Agency, we believe in empowering our clients through tailored insurance solutions that prioritize security and peace of mind. Our energetic culture fosters collaboration, innovation, and continuous growth. As industry leaders, we are committed to exceptional service and building lasting relationships. Join us and be part of a dynamic team that values integrity, professionalism, and personal development, where your contributions truly matter. Choose us and take the next step in your career with confidence!