Join The Shay Agency, where we pride ourselves on creating a welcoming environment and providing top-notch service in the heart of Wilkes-Barre, Pennsylvania. As a Licensed Insurance Customer Service Representative, you will be the pivotal connection between our valued clients and the exceptional service they expect from us. In this on-site role, your positive attitude and inviting demeanor will make a significant impact as clients rely on your expertise to guide them through their insurance needs. Our team is committed to fostering a supportive atmosphere that encourages growth, collaboration, and excellence. Here at The Shay Agency, we believe in recognizing and cultivating talent, which is why if you excel at delivering exceptional service and building rapport with clients, you'll find endless opportunities for growth and success. Become a part of an agency where your contributions are valued, and your potential is limitless!

Salary Range: $45,000.00 - $60,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Career Growth Opportunities

Appreciation Lunches

Team Events

Bonus Opportunity

Home work life balance

Paid Holidays

Business Casual Attire

Licensing: Active PA Property & Casualty License is required.

Experience: Previous experience in customer service or insurance is preferred.

Communication Skills: Excellent verbal and written communication skills are essential.

Problem-Solving Skills: Strong capability to address and solve client issues effectively.

Customer-Focused: A friendly and approachable demeanor to foster positive client relationships.

Detail-Oriented: Keen attention to detail in handling client data and insurance policies.

Organizational Skills: Ability to manage multiple tasks efficiently and meet deadlines.

Customer Engagement: Interact with clients to address inquiries and provide excellent service.

Policy Management: Assist customers with policy information, changes, and renewals.

Problem Solving: Resolve client issues thoughtfully and efficiently, ensuring satisfaction.

Client Education: Educate clients on their insurance coverage and options.

Documentation: Maintain accurate records of customer interactions and transactions.

Feedback: Gather and convey customer feedback to improve service quality.

The Shay Agency is a dynamic leader in the insurance industry, dedicated to providing exceptional coverage solutions tailored to our clients' unique needs. Our mission is to empower individuals and businesses through comprehensive risk management strategies. With a professional yet energetic culture, we foster teamwork and innovation, ensuring our team thrives in a supportive environment. Join us as we redefine insurance with integrity and excellence, making a positive impact in the lives of our clients and community. Explore your future with us!

At The Shay Agency, we believe in empowering our employees to excel in the dynamic insurance industry. Our energetic culture fosters collaboration and innovation, driving us to provide exceptional service and solutions for our clients. Join us and be part of a team that values integrity, growth, and excellence. With competitive benefits and a focus on professional development, The Shay Agency is not just a workplace; it’s a community committed to transforming the insurance landscape. Choose us and elevate your career!