Are you looking to advance your career or get your start in the Insurance Industry?

The Powell Agency is seeking a Licensed Insurance Customer Service Representative who is passionate about helping others, thrives in a fast-paced environment, and believes in educating clients - not just answering questions. Youll be the first line of support for our valued policyholders, ensuring they feel heard, informed, and protected at every turn.

**Candidate must have an active Texas General Lines Property & Casualty License to be on-boarded however, Licensing Assistance is Available**

Who we are

At The Powell Agency, were not just writing policieswere building lasting partnerships. As a veteran-owned, award-winning insurance practice based in North Texas, we specialize in consultative insurance solutions for individuals, families, and small businesses. Weve been named one of D Magazines Best Insurance Agents in Dallas (2024 & 2025), and rank in the top 10% of agencies nationwide.

Our approach is different: we lead with education, deliver a white-glove experience, and serve as our clients Partners in Protection from quote to claim. If you're a licensed insurance professional looking to grow in a high-integrity, high-performance environment, we want to meet you.

What You Can Expect

• A warm, values-driven workplace where client care comes first
• Ongoing education and professional development
• Licensing support (if needed), and growth opportunities
• Competitive compensation and benefits
• A "Work Hard, Play Hard" team culture
• A mission that matters: we serve real people, with real needs, in real moments of crisis

How to Apply

• Think you'd make a great fit? We'd love to hear from you - submit your application and complete the brief assessment so we can best understand how to support your career.

Salary Range: $36,000.00 - $48,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Required:

• Active Property & Casualty Insurance License (Texas)
• 1-3 years of client facing/customer service experience
• Strong communication and emotional intelligence skills
• Ability to work independently, prioritize tasks, and stay organized in a fast-paced environment
• Comfort with CRM platforms (AgencyZoom preferred), carrier portals, and digital communication tools

Preferred:

• Familiarity with consultative insurance practices and the Behavioral Change Stairway Model (BCSM)
• Experience supporting multi-line accounts (home, auto, umbrella, life, business)
• Prior use of automation tools, virtual service platforms, and/or Virtual Assistants
• 1-3 years of client facing/customer service experience in personal lines or small commercial insurance servicing

Client Service & Relationship Management

• Serve as a trusted resource for clients, responding to inquiries via phone, text, email, and in-person
• Proactively identify coverage gaps, opportunities, and cross-sell needs during every interaction
• Help clients understand policy changes, billing questions, and coverage options in plain, empowering language
• Provide mid-term and renewal policy reviews and coverage explanations using tools like Loom, AgencyZoom, and Canopy Connect

Policy Servicing & Processing

• Handle endorsements, policy changes, cancellations, reinstatements, and other routine service transactions
• Submit underwriting requests, issue certificates, and process ID cards/documents efficiently and accurately
• Follow up on open service requests and maintain clear documentation in our CRM and carrier portals

Team Collaboration & Culture

• Coordinate with our licensed Advisors, Account Managers, and Virtual Assistants to provide seamless service
• Support the sales team by reinforcing our value proposition and converting service interactions into retention opportunities
• Embody The Powell Agencys voice and values in every client and carrier interaction

The Powell Agency is a nationally recognized, veteran-owned insurance practice proudly rooted in North Texas. We’re not your average insurance agency - we’re Partners in Protection, dedicated to educating, advocating, and delivering peace of mind to every individual, family, and business we serve.

Founded on service, integrity, and community, our team believes in doing insurance differently. That means building real relationships, guiding our clients through clear, personalized coverage options, and showing up when it matters most - especially at claims time.

At The Powell Agency, our team members aren’t just agents - they’re trusted advisors. We equip them with industry-leading tools, ongoing mentorship, and a steady stream of marketing-qualified leads. Using a modern tech stack - including AgencyZoom, Canopy Connect, and our in-house AI assistant "Gail" - our advisors spend less time chasing paperwork and more time doing what they do best: connecting with people and protecting what matters most to them.

We’re proud to have been named one of D Magazine’s Best Insurance Agents in Dallas (2024 & 2025) and rank in the top 10% of agencies nationwide. Our culture is one of service, accountability, growth, and excellence. If you’re passionate about helping others, driven to grow, and eager to work in a supportive and forward-thinking team environment - we’d love to meet you.

At The Powell Agency, we’re building more than an insurance agency - we’re building a movement rooted in service, trust, and impact. When you join our team, you become part of a mission-driven organization where people always come first - our clients, our community, and you.

Here’s what sets us apart:

🔹 You’ll Make a Real Difference

We don’t push policies - we protect people. As a Partner in Protection, you’ll guide families and businesses through the decisions that truly matter, giving them clarity, confidence, and coverage when it counts most.

🔹 You’ll Work Smarter, Not Harder

Our team is equipped with modern tools and automation:

• AgencyZoom CRM with optimized workflows
• AI assistant “Gail” to help qualify and engage leads
• Secure policy reviews via Canopy Connect
• Pre-built campaigns and a consistent lead flow
• You’ll spend less time chasing leads and more time building relationships and closing business.

🔹 You’ll Join a High-Performance, High-Integrity Culture

We’re a veteran-owned, values-based agency. That means no cut corners, no burnout culture, and no gimmicks. Just a team of professionals who support each other, push for excellence, and show up for our clients and each other - every single day.

🔹 You’ll Grow Here

We invest in our team. From sales training to marketing support to personal mentorship, we’re committed to helping you grow in skill, income, and impact. Whether you’re new to insurance or ready to take your production to the next level, we’ll meet you where you are - and help you level up.

🔹 You’ll Be Proud of Where You Work

Named one of D Magazine’s Best Insurance Agents in Dallas (2024 & 2025) and ranked in the top 10% of agencies nationwide, we’re known for doing things the right way. That reputation opens doors - and helps you win business with confidence.

🏆 If you’re passionate about service, hungry for growth, and ready to join a team that’s redefining what it means to be an insurance advisor—we’d love to talk.