Join The Powell Agency, a reputable and community-centered insurance provider located in the bustling hub of Plano, Texas. We are proud of our longstanding tradition of excellence and our unwavering commitment to our clients. As a Licensed Insurance Customer Service Representative, you will be the cornerstone of our customer service team, assisting clients with professionalism and care.

Your role is crucial to ensuring our clients have a seamless and positive experience with us. Daily, you will address customer inquiries, provide expert advice on insurance products, and resolve any issues to ensure complete satisfaction. We believe in fostering a supportive and positive work environment, encouraging growth and collaboration amongst our team members.

If you are passionate about customer service and eager to make a meaningful impact within a dynamic team, The Powell Agency is the place for you. Apply today!

Salary Range: $36,000.00 - $48,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Licensing: Must hold an active Property & Casualty License in Texas.

Experience: Previous experience in customer service within the insurance industry is a plus.

Communication Skills: Excellent verbal and written communication skills are required.

Customer Focused: Demonstrated ability to provide exceptional customer service and meet client needs.

Problem Solver: Ability to handle inquiries and resolve issues efficiently while maintaining a positive attitude.

Organizational Skills: Strong organizational skills to manage diverse tasks and customer requests effectively.

Attention to Detail: Keen attention to detail to ensure accuracy in service delivery and customer information handling.

Policyholder Assistance: Provide exceptional service to existing policyholders, addressing inquiries and resolving issues promptly.

Insurance Consultation: Offer insightful advice and recommendations based on clients' needs and current market trends.

Communication: Maintain clear, positive, and productive communication with clients through various channels.

Account Management: Manage and update policyholder records, ensuring accuracy and compliance with agency’s standards.

Problem-Solving: Tackle challenging situations with a positive attitude and find effective solutions.

Collaborative Efforts: Work closely with team members to ensure seamless service delivery and client satisfaction.