The Mosimann Agency

Bi Lingual Licensed Insurance Customer Service Representative


Job Overview

The Mosimann Agency is one of the fastest growing, and among the highest producing agencies in New Mexico. We are ranked nationally among the top 3% of Allstate agencies! We take our responsibility to educate and insure our fellow New Mexicans seriously. Our systems and processes enable us to continuously crush our goals and strive to reach new heights. We have a wonderful team, elite culture, strong leadership, with a family mentality. If you know how to take care of people, can follow processes, are organized and efficient, and are ready to be part of an elite team and organization then we think you’ll do great here and are excited to meet with you!

Salary Range: $20.00 - $23.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Retirement Plan

Evenings Off

Requirements
  • Licensing: Active P&C License or Personal Lines License
  • Fluent Spanish Speaker
  • Previous insurance experience

Communication Skills: Excellent verbal and written communication skills are essential for interacting with clients and team members.

Problem-Solving: Ability to effectively resolve client inquiries and issues with a positive, solutions-oriented approach.

Customer-Centric: Passionate about delivering exceptional customer service and exceeding client expectations.

Organization: Strong ability to handle multiple tasks and effectively prioritize work in a dynamic environment.

Technology: Proficient in using CRM systems and computer applications relevant to insurance operations.

Responsibilities

Customer Interaction: Respond promptly to customer inquiries and offer friendly, professional customer service.

Policy Assistance: Assist clients with policy questions, including claims, coverage options, and adjustments.

Problem Resolution: Address and resolve customer concerns with a positive and proactive approach.

Record Management: Efficiently manage and update customer records, ensuring accuracy and confidentiality.

Team Collaboration: Work closely with team members to share insights and develop strategies to improve service delivery.

Continuous Improvement: Stay informed about industry changes, regulatory requirements, and product offerings to better assist clients.


Remote Type: No
Job Type: Full-Time
Job Category: Customer Service Representative
Location: 2002 Central Ave SW,Albuquerque,NM,87104,US

About Us

We are a premier Allstate Agency specializing in Home, Life, and Auto insurance. Our dedicated staff work incredibly hard to ensure that our clients are completely satisfied! We only hire the best and most dedicated employees to our team.

Apply Here


This phone number may be used by the hiring team to keep you informed about the application process.
Supported Files: doc, docx, pdf, txt, odt