Job description

Get to Know Us!

The Mosimann Agency is one of the fastest growing, and among the highest producing agencies in New Mexico. We are ranked nationally among the top 3% of Allstate agencies! We take our responsibility to educate and insure our fellow New Mexicans seriously. Our systems and processes enable us to continuously crush our goals and strive to reach new heights. We have a wonderful team, elite culture, strong leadership, with a family mentality. If you know how to take care of people, can follow processes, are organized and efficient, and are ready to be part of an elite team and organization then we think you’ll do great here and are excited to meet with you!

We need to fill 2 Customer Service Specialist positions. In this position, you will have the opportunity to learn life-changing skills that will serve you well throughout your career.

The option for remote work is available if you currently hold an active insurance license and have insurance experience.

Hours are Monday through Friday 8 am - 5 pm Mountain Standard Time, must be available during those times.

We would love to consider your resume if you have the following qualifications:

Willingness to learn and participate in your own education and training.

Desire to drive your own career and success.

Enthusiastic, positive attitude.

Strong work ethic and self-starter mentality.

Excellent problem-solving skills.

Above-average computer and telephone skills.

Spirit of cooperation and teamwork.

Outstanding customer service skills.

As a Customer Service Specialist, you will have opportunities to participate in unique and interesting projects along with daily administrative tasks.

If you are Selected, we provide:

A Comfortable family-centered work environment

A clean, safe workplace

A competitive hourly rate, benefits, and bonuses

A participatory, team-oriented, accepting culture

Growth including cross training and promotions

Salary Range: $20.00 - $23.00 per year

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Simple IRA

Property & Casualty License (Required)

*or* Personal Lines License

Prior Insurance Experience

Bilingual- Spanish

Responsibilities of a Customer Care Representative

answer inbound requests from customer via phone, text, and email to help them with coverages, questions, policy changes, and billing updates.

Manage and organize emails, follow up tasks, and customer outreach

Make outbound calls to customers regarding billing, policy changes, and answering their requests

Act as an advocate for our clients by advising them on potential risk

Recommend tailored insurance coverages specific to each customer

Represent the company in a positive light by always doing what's right for the client

We are a premier Allstate Agency specializing in Home, Life, and Auto insurance. Our dedicated staff work incredibly hard to ensure that our clients are completely satisfied! We only hire the best and most dedicated employees to our team.