Join The Juris Agency, a dynamic and forward-thinking company dedicated to providing exceptional insurance services from the heart of Cleveland, Ohio. Our innovative hybrid remote work model allows us to blend the flexibility of working from home with the benefits of maintaining strong local connections. As an Insurance Customer Service Representative, you will be the first point of contact for our valued clients, ensuring their needs are met with care and precision.

In this role, your primary focus will be to deliver outstanding customer service by addressing queries, resolving any issues, and providing necessary guidance on insurance policies. You will be an integral part of a motivated team that prides itself on being positive and inviting, where your contributions are recognized and appreciated. If you are eager to grow in a supportive and friendly environment, The Juris Agency is the perfect place for you. Apply now and be part of our journey in making a meaningful impact in the lives of our clients.

Salary Range: $20.00 - $26.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Career Growth Opportunities

Flexible Schedule

Work from Home

Hands on Training

Educational Background: A college degree is required.

Experience: Previous experience in customer service or insurance fields is preferred.

Communication Skills: Strong verbal and written communication skills are essential.

Customer Focused: A passion for providing outstanding customer service and helping clients find solutions.

Problem Solving: Ability to listen, analyze, and solve issues efficiently.

Technical Skills: Proficiency in using CRM software and basic computer applications.

Team Player: A collaborative mindset with the willingness to work well in a team-centric environment.

Adaptability: Comfort with transitioning between on-site and remote work as per business needs.

Certification: An insurance license is beneficial but not mandatory.

Client Assistance: Provide exceptional service to policyholders by addressing inquiries and resolving issues promptly.

Insurance Guidance: Educate clients on their insurance policies and assist in understanding coverage options.

Problem Resolution: Handle and resolve customer complaints, ensuring a satisfactory outcome.

Data Entry: Accurately update customer information and document interactions in the CRM system.

Cross-Departmental Collaboration: Work closely with other departments to ensure comprehensive client support.

Feedback Collection: Gather and report consumer feedback to help enhance services and client satisfaction.

Continuous Improvement: Participate in training sessions to stay informed about industry updates and company policies.

The Juris Agency is a leading insurance firm committed to providing comprehensive coverage solutions tailored to our clients' unique needs. With a focus on integrity and client satisfaction, we strive to simplify the insurance process while delivering exceptional service. Our team of experienced professionals fosters a collaborative and innovative culture, empowering employees to excel in their roles. Join us at The Juris Agency and be part of a dynamic environment that values expertise and dedication in the ever-evolving insurance landscape.

At The Juris Agency, we continually improve our processes to deliver a better experience for our clients. We value innovation and creativity to solve problems. Our dynamic team thrives in a culture of collaboration, where your ideas matter and growth is encouraged. We empower our employees through ongoing training and development, ensuring you stay ahead in a competitive industry. Join us to be part of a forward-thinking company that values integrity, excellence, and passion in delivering exceptional service. Choose The Juris Agency for a fulfilling and impactful career in insurance!