Join The David Reed Agency, a well-established insurance agency located in the vibrant community of Katy, Texas. We are dedicated to delivering exceptional customer service and building lasting relationships with our clients. As a Customer Service Representative, you will be an integral part of our team, providing support, answering inquiries, and ensuring client satisfaction.

Salary Range: $18.00 - $20.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Requirements:

• Most hold Texas General Lines Insurance license
• Customer Focus: Dedication to delivering exceptional service and building strong client relationships.
• Communication Skills: Excellent verbal and written communication skills with a friendly and professional demeanor.
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
• Team Player: Strong team player with a collaborative attitude and willingness to support colleagues.
• Problem-Solving Skills: Ability to troubleshoot issues, think critically, and find effective solutions.
• Insurance Knowledge: Basic understanding of insurance products and services is a must
• Bilingual (Spanish) a plus

Client Support: Provide exceptional service to clients, addressing inquiries, and resolving concerns promptly and effectively.

Policy Assistance: Assist clients with policy-related questions, modifications, and updates.

Claims Processing: Work with clients to process claims efficiently and accurately, guiding them through the process.

Documentation: Maintain detailed and accurate records of client interactions, ensuring all information is up-to-date.

Customer Satisfaction: Ensure clients are satisfied with our services and go the extra mile to exceed their expectations.

35-year Allstate Agency in the Katy area of west Houston.