At The Bart Hester Agency Inc at Country Financial, we prioritize building lasting relationships with our clients. With over 35 years of experience in the insurance and financial industry, we are dedicated to providing personalized solutions that protect what matters most. Our client base includes farm owners/operators, small business owners, homeowners, and qualified auto owners—all of whom rely on our expertise to navigate their insurance needs. We believe in growth, integrity, and exceptional service, ensuring our clients receive the highest level of support, claim assistance, and professional guidance. By fostering a balanced and respectful work environment, we empower our team to thrive both personally and professionally.

We are seeking a highly motivated Insurance Customer Service Representative to join our team. In this role, you will be the first point of contact for clients, providing top-tier service and support for their insurance needs. You’ll assist with policy changes, billing inquiries, claims follow-ups, and appointment scheduling, ensuring a seamless customer experience. Your attention to detail and ability to manage multiple tasks will be essential in helping our agency grow. With a competitive base of $15-20 an hour based on experience plus performance-based bonuses, this is a great opportunity for individuals who excel in customer service and are eager to advance in the insurance industry. If you’re ready to make a difference in clients' lives while working in a supportive and growth-focused environment, apply today!

Salary Range: $15.00 - $20.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Weekends Off

• 1-3 years of customer service or administrative experience, preferably in insurance
• Strong communication skills (verbal, written, and phone etiquette)
• Detail-oriented with excellent organizational and multitasking abilities
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Access)
• Ability to work effectively with a diverse client base and agency team members
• Positive, team-oriented mindset with a commitment to client satisfaction

• Process client payments and assist with billing inquiries
• Handle policy changes and updates for existing customers
• Assist in filing and following up on insurance claims
• Schedule and manage client appointments for insurance and financial reviews
• Quote and process new business applications for Property & Casualty insurance
• Provide prompt and professional customer service in-person, over the phone, and via email