This is not an entry-level position.
We are seeking a highly analytical, detail-focused professional who performs best in a structured, predictable environment and communicates in a clear, direct, and factual manner.
Taylor-Moore Agency is looking for a Commercial Lines Customer Service Representative who thrives in methodical workflows, values consistency, and takes pride in executing work accurately and systematically.
Even if your experience does not align perfectly with every qualification listed, we encourage you to submit an application. We consider a combination of skills, potential, and overall fit when evaluating candidates.
This Role Is Ideal for Someone Who:
• Is naturally analytical and objective in decision-making
• Communicates in a straightforward, concise, and professional manner
• Is socially capable and approachable, but does not require constant interaction
• Works well independently for extended periods of time
• Prefers predictable schedules and clearly defined procedures
• Is comfortable with routine, process-driven work
• Maintains composure during interruptions and client disruptions
• Possesses strong mental stamina and sustained focus
• Finds satisfaction in precision, compliance, and doing things correctly
This is a structured role with limited ambiguity. Success comes from consistency, attention to detail, and disciplined execution.
Work Environment & Expectations
• Structured, systematic workflow
• Methodical and stable environment
• High attention to detail required daily
• Routine and repetitive processes
• Significant client interaction
• Requires strong mental stamina and sustained concentration
This position is best suited for someone who values consistency and order, and who can remain steady under moderate pressure without seeking constant change or high variability.
Salary Range: $60,000.00 - $75,000.00 per year
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Disability Insurance
Life Insurance
Retirement Plan
Licensing Support
Ongoing Training
Career Growth Opportunities
Professional, Structured Team Environment
Required Experience
• Minimum 5 years of professional office or customer service experience
• Demonstrated ability to perform detail-oriented, process-driven work
• Strong written and verbal communication skills (clear, direct, professional)
• Ability to manage routine responsibilities with consistency and accuracy
• Comfort working independently without constant supervision
• Willingness to obtain a Property & Casualty License within 6 months (agency will support and pay for licensing)
Nice to Have
• Active Property & Casualty License
• Previous commercial insurance experience
• Experience with agency management systems
• Background in compliance-heavy or documentation-focused roles
• Strong analytical or technical aptitude
Important
To move forward in the hiring process, you must complete the assessment.
We are intentionally hiring for behavioral alignment and long-term fit — not just resume qualifications. Even if you do not meet every listed qualification, we encourage you to apply if this work style strongly describes you.
What You’ll Be Responsible For
• Managing commercial lines accounts with a high level of accuracy
• Processing endorsements, renewals, cancellations, audits, and policy changes
• Ensuring compliance with carrier guidelines and internal procedures
• Maintaining detailed and organized client documentation
• Communicating clearly and professionally with clients and carriers
• Executing assigned tasks systematically and within established workflows
Most tasks are predictable and scheduled. However, this role requires responsiveness when disruptions occur and the ability to maintain focus despite frequent interactions.