Tate Secrist - Farm Bureau
Customer Service Representative
Job Overview
Join a Professional Team Focused on Growth, Relationships, and Excellence
Are you ready to bring your professionalism, communication skills, and client-first mindset to a company that values your growth and contributions? We're looking for a full-time Insurance Customer Service Representative who thrives in a dynamic environment and is passionate about providing exceptional service and building lasting client relationships.
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About the Role
As a Customer Service Representative, you'll be a vital member of our team, serving as the main point of contact for clients, handling policy service requests, and supporting marketing and retention efforts. Your ability to stay organized, communicate clearly, and adapt quickly will contribute directly to our agency's success and the satisfaction of the clients we serve.
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What We're Looking For
Excellent verbal and written communication skills
Strong attention to detail and organizational abilities
A positive, professional attitude and appearance
Self-starter with the ability to prioritize tasks and work independently
Willingness to grow and adapt in a fast-paced environment
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Position Details
Job Type: Full-time (36-40 hours/week)
Schedule: Monday to Friday, 8-hour shifts
Location: In-person at our office in North Ogden, UT
Pay: $18.00 per hour plus Bonus and commission
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Benefits
401(k) with employer matching
Dental and life insurance
Paid time off
Flexible scheduling
Support for licensing and career development
Holiday pay for select Holidays
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If you're a service-minded professional looking to grow in a rewarding industry with a supportive team, we'd love to meet you.
Salary Range: $18.50 - $22.00 per hour
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Life Insurance
Disability Insurance
Dental Insurance
Mon-Fri Schedule
Career Growth Opportunities
Flexible Schedule
Requirements
Qualifications
High school diploma or equivalent (required)
Minimum 1-3 years in a customer-facing or client service role (insurance experience preferred)
Must pass a background check
Must obtain a Property & Casualty License within 90 days of hire (we will support your licensing process)
Responsibilities
Key Responsibilities
Client Service: Respond to client inquiries, service requests, and policy changes in a professional and timely manner.
Relationship Management: Proactively engage with clients to build trust, address needs, and provide updates on policies or claims.
Operational Support: Handle general administrative tasks, prepare documentation, and assist with scheduling or client follow-up.
Team Collaboration: Communicate effectively with other team members, underwriters, and carriers to ensure smooth client experiences.
Learning & Growth: Take initiative in learning new tools, industry updates, and agency processes.