The Customer Service Manager is a critical position within the agency and plays a vital role in client retention, satisfaction, and overall agency growth.

This person serves as a primary point of contact for many clients and is responsible for delivering exceptional service, maintaining strong client relationships, and identifying opportunities to improve client coverage through cross-selling.

This role requires someone who is highly organized, proactive, confident on the phone, and genuinely enjoys helping clients.

Salary Range: $18.00 - $20.00 per hour

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Life Insurance

Career Growth Opportunities

• Excellent with clients
• Confident and professional on the phone
• Organized and detail-oriented
• Proactive with follow-up
• Comfortable discussing insurance coverage
• Able to identify sales opportunities
• Positive and solution-focused
• Reliable and accountable

Responsibilities:

• Provide outstanding customer service during every client interaction
• Build trust through professionalism, responsiveness, and attention to detail
• Ensure clients feel valued and supported by the agency
• Maintain positive and professional communication at all times
• Resolve client concerns quickly and effectively
• Review and complete daily alerts
• Return all client calls and emails promptly
• Process policy service requests
• Schedule and conduct coverage reviews
• Identify cross-sell opportunities
• Maintain organized notes and documentation
• Follow up on pending client requests

Tanner Naylor-Farmers Insurance Agency is a dynamic and professional team dedicated to providing top-tier insurance solutions. We foster an energetic environment where growth and client success are paramount. Join us to make a real impact in protecting our community!