Welcome to TWFG Insurance Services, where our commitment to excellence and local engagement defines our work culture. Based in the heart of Atascocita, Texas, our team is dedicated to providing exceptional service to our commercial clients. As an Insurance Commercial Lines Account Manager, you'll play a crucial role in nurturing and managing relationships with our valued clients. Your positive energy and ability to connect with people will be instrumental in ensuring client satisfaction and loyalty. We are seeking a dedicated individual with a keen eye for detail and a passion for helping businesses protect their assets through comprehensive insurance solutions. If you're looking for a rewarding career in a supportive and collaborative environment, we invite you to join our team at TWFG Insurance Services.

Salary Range: $30.00 - $35.00 per hour

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Retirement Plan

Evenings Off

Licensing: Must possess a valid Texas P&C insurance license.

Experience: Proven experience as an insurance account manager, customer service representative, or similar role in the insurance industry.

Communication Skills: Excellent verbal and written communication skills.

Organizational Skills: Strong attention to detail and the ability to manage multiple accounts effectively.

Customer-Oriented: A proactive attitude towards meeting client needs and providing exceptional service.

Technical Skills: Proficient with CRM software and familiar with Microsoft Office Suite.

Analytical Skills: Ability to analyze data and make informed decisions regarding client accounts.

Account Management: Oversee a portfolio of commercial insurance accounts, ensuring timely renewals and managing policy changes.

Client Interaction: Serve as the primary point of contact for clients, addressing inquiries, concerns, and policy needs.

Policy Review: Conduct comprehensive reviews of client insurance policies, ensuring adequate coverage and understanding of terms.

Claims Assistance: Guide clients through the claims process, maintaining communication with insurance carriers to expedite resolutions.

Relationship Building: Cultivate and maintain long-term relationships with clients through regular communication and exceptional service.

Documentation: Maintain accurate client files, documenting communications, policy changes, and client preferences.

Our agency was founded in 2004 and has grown to one of the most successful franchise offices in the country. While our team is small (7 team members), we are part of a much larger brand with over 400 offices in 37 states.

We focus on helping customers understand their insurance needs and the available coverages and then work to match those together in the most cost-effective way. We also strive to provide high-level responsiveness to our commercial customers – we understand that they need quick turnarounds for their customers.

As the owner, I strive to provide an enjoyable and efficient work environment. My first boss regularly instructed the management team that “If you take care of your employees, they will take care of our customers” and this has stuck with me ever since.