POSITION OVERVIEW

The Account Manager is responsible for assisting Agents in the day-to-day handling of account(s) to maintain client relationships with a strong emphasis on service and account retention with Construction industry-related clients.

Benefits

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Mon-Fri Schedule

Retirement Plan

Telemedicine Access

Profit Sharing

QUALIFICATIONS AND SKILLS

• High school degree or equivalency; college degree preferred
• Previous related insurance work experience
• Working knowledge of the commercial insurance industry, underwriting, and rating procedures
• Current applicable license preferred. If not currently held, the ability to obtain licenses as required by the State Department of Insurance and the ability to participate in seminars or other training to maintain license(s).
• Ability to comply with applicable laws
• Strong communication and interpersonal skills; excellent customer service and organizational skills
• Self-starter with the ability to work well independently yet function as part of a team
• Strong risk management skills including claims
• Ability to build strong client relationships, problem-solve, and document follow up
• Proficiency working in Microsoft Office (Word, Excel, and Outlook)

Note: The information contained in this job description has been prepared to indicate the general nature of work performed by an employee within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Manage the renewal process by facilitating communication between the client, agency, agent, and partner carriers including but not limited to updating applications and maintaining spreadsheets
• Facilitate the marketing process and coordinate communication to all parties
• Review insurance requirements in contracts that our clients have been awarded or are bidding
• Notify the client of any additional insurance needed to be in compliance with the contract
• Work with underwriters to obtain quotes for additional insurance needed and advise the client accordingly
• Maintain strong client relationships with the ability to problem solve.
• Inform and educate clients about coverage, exclusions, and exposures while documenting electronic files appropriately
• Prepare proposals, applications, submits to the insured and/or carrier as needed, obtains client signatures, and follows up to ensure timely responses, all in conjunction with agents, account managers, and marketing representatives
• Respond to client needs by producing binders, certificates, policies, and other related items accurately and on time
• Actively engaged in client risk management and claim processes, facilitate communication and meetings between carrier, client, and agency personnel
• Prepare summaries of insurance, schedules, and proposals
• Verify the accuracy of processed endorsements, taking corrective action when necessary
• Explain audit procedures to clients and review interim reports for credibility and coverage adequacy
• Order policies and prepare policy books for delivery to clients
• Stay abreast of developments in the insurance industry and changes in coverage
• Maintain accurate and current electronic files; file documentation and performance of responsibilities with clients and others in a manner that avoids potential errors and omissions
• Seek referrals from the current client base to solicit new business prospects
• Other duties requested by the broker and/or in accordance with TIS practices which are related to the successful retention and maintenance of client relationships. This may include some travel to client facilities when needed.

TIS Insurance Services, Inc. is an independent, privately-owned insurance agency serving clients throughout the United States since 1945. With over 90 employees, TIS is one of the largest independently owned insurance agencies in Tennessee and is recognized nationally as a Top 100 Agency. We are a full-service agency providing commercial insurance, employee benefits, personal lines, surety bonds, and all types of risk mitigation products for businesses and individuals.  

Our goal is to provide our customers with superior service, broad coverage provided by highly rated insurance carriers, innovative technology, dependable claims advocacy, and loss prevention resources to mitigate claims. 

At TIS, we pursue our client’s best interests in everything we do. This principle of "Clients First" is the foundation of our company mindset and guides us in the way we do business.