Symphony Risk Solutions, LLC is looking for a Desktop Support Technician to provide technical assistance to our colleagues. You will help install, upgrade and troubleshoot hardware and software systems.

If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate response to our colleagues.

Salary Range: $60,000.00 - $65,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Tuition Reimbursement

Career Growth Opportunities

Retirement Plan

Requirements

• Proven work experience as a Desktop Support Technician,
• Hands-on experience with Microsoft Office 365, Windows and VOIP systems
• Working knowledge of office automation products like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Client-oriented attitude
• BS in Computer Science or relevant field or relevant work experience
• Knowledge of AMS 360/ImageRight - Vertafore products a PLUS!

Responsibilities

• Address user requests regarding hardware, software and networking
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Customize desktop applications to meet user needs
• Follow up with colleagues to ensure their systems are functional
• Assist with preparing all necessary assets for new hires
• Help create technical documentation and manuals

Symphony Risk is a next-generation, full service insurance brokerage, risk management advisory, and employee benefits consulting advisory for the risk and human capital needs of middle market and lower Fortune 500 businesses, private equity firms and alternative asset managers, corporate executives, and high-net-worth families.