Are you an experienced insurance customer service representative? Awesome! 

YOU MUST HAVE AN ACTIVE PROPERTY/CASUALTY LICENSE WITH PRIOR INSURANCE CLIENT SERVICE EXPERIENCE. Preference given to qualified candidates with Allstate experience.

Are you an experienced insurance customer service representative? Awesome!

Suzanne Dwyer in Wynnewood, Pennsylvania, is looking for a talented and driven individual to join our team as a Full-Time Licensed Insurance Client Service Professional. We would love for you to bring your established skills to our agency to help us better serve our clients while growing your career. We provide opportunities for continuing education and mentorship as well as the potential to advance your career with our agency.

If you have previous experience, this is the perfect role for you. You will be using your client service, time management, problem-solving, and attention to detail to achieve service and sales goals - and grow both our business and your career. If this sounds like the right fit for you – apply today!

Salary Range: $40,000.00 - $60,000.00 per year

Benefits

A positive and inclusive work culture with a large and rapidly growing Elite level agency.

Base salary plus incentives.

Remote position.

Training and coaching for effectiveness.

High performing team.

Growth opportunity.

Benefits and paid time off.

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication/interpersonal skills.

Confident, self-starter who works well independently.

Professional phone etiquette.

Career minded vision.

Follow through and exceed current and prospective client expectations.

Great Customer Service Skills.

Problem-Solving Capabilities.

Works well with other employees and is a team player with a positive attitude.

Provide exceptional customer service and support.

Be outstanding at relationship building / Develop and maintain client relationships.

Assess and identify the wants and needs of your customer(s) over the phone.

Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems / Return all phone messages promptly.

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers and follow-up.

Complete Evidence of Insurance requests.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

 Document each customer contact in eAgent.

Thoroughly understand and follow all underwriting, rating and compliance requirements.

Maintain knowledge of new products and services / Stay up-to-date on industry market

trends and best practices.

Share training and education knowledge and expertise with team members.

Work independently and as part of a team.

Participate in regular team meetings and brainstorming sessions.

Treat each customer contact as a cross and up-sell opportunity including financial products.

Develop new Financial Services opportunities.