Join Susan Gregg: Allstate Insurance, a reputable insurance agency where customer satisfaction is our top priority. Located in the charming town of Roseburg, Oregon, our team believes in the power of hybrid remote work to provide both flexibility and personal touch in serving our valued clients. We take pride in our commitment to delivering exceptional service and building lasting relationships with our customers. As our newest Licensed Insurance Customer Service Representative, you will be the friendly voice that assists policyholders with their inquiries, resolves any issues they may have, and ensures they have the coverage they need to protect what matters most. At Susan Gregg: Allstate Insurance, you will find a supportive environment that values teamwork, growth, and excellence in customer care. This is an opportunity to make a difference in people's lives and be part of a dedicated team that cares deeply about our community.

Remote may be available after in house training.

Salary Range: $41,600.00 - $45,760.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Monthly and Annual Bonus Opoortunity

Employee Appreciation Lunches

Weekly Team Meetings

Quarterly Team Building Events

CWC On Going Training

Will Supply Remote Work Equipment

Licensing Assistance

Licensing: Possess an active insurance license in Oregon or the ability to obtain one. If you have not already obtained a license, we will help you obtain it within your 90-day probationary period.

Customer Service Experience: Prior experience in a customer service-oriented role is preferred.

Communication Skills: Strong verbal and written communication abilities.

Problem-Solving Skills: Ability to resolve customer issues and provide solutions effectively.

Attention to Detail: Ensure accuracy and thoroughness in all customer interactions and documentation.

Team Player: Collaborate with colleagues to achieve team goals and deliver exceptional service.

Client Assistance: Be the main contact for policyholders, addressing inquiries and providing comprehensive support.

Inbound Communication: Handle incoming calls and emails professionally, offering solutions and guidance.

Policy Support: Assist clients in understanding their insurance policies, making adjustments, and providing recommendations.

Cross-functional Collaboration: Work closely with the sales team to ensure a seamless customer experience.

Documentation: Maintain accurate records of client interactions and feedback for future reference.

Continuous Improvement: Stay updated on insurance trends and product changes to better assist customers.