Stephen Conway-Farmers Insurance Agency
Licensed Insurance Customer Service Representative
Job Overview
Job description
We seek a in-office (no remote at start) LICENSED P&C and Life/Health/Accident insurance specialist with at least three years of insurance experience (Salary pay rate corresponds to related experience). If you have experience in the insurance industry, Stephen Conway-Farmers Insurance Agency invites you to apply for this position. We challenge you to strive to meet your potential and are looking for someone who has the ambition to thrive. We seek a Customer Sales and Support Representative (CSSR) to join our team! This is an in-office position and you must provide exceptional customer service to our current clients and new prospects, process policy change requests, maintain knowledge of our products, and answer any questions our clients may have. We seek a in-office (no remote at start) LICENSED P&C and Life/Health/Accident licensed insurance specialist with at least three years of insurance experience. Farmers Insurance experience is a bonus (Salary pay rate corresponds to related experience).
Salary Range: $35,000.00 - $55,000.00 per year
Benefits
Annual Base Salary Based on Experience
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Hands on Training
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Career minded vision.
- Great Customer Service and Listening Skills.
- Problem-Solving Capabilities.
Responsibilities
Position Details below include but are not limited to:
- Answer phones for customers and ensure positive experience with every interaction.
- Prospect current and potential customers to generate new business (referrals/cross-sells).
- Coordinate daily appointments, phone meetings, annual policy reviews for agent.
- Resolve customer inquiries and complaints.
- Maintain required insurance licenses in good standing.
- Assess client needs and advise clients on coverages and quoted products.
- Develop and maintain relationships with clients and business partners in community.
- Pivot service requests to sell company products / services and follow-up routinely with clients.