Join the team at State Farm - Kert LeBlanc, where your skills and enthusiasm can make a difference. Located in Metairie, Louisiana, we are looking for a Licensed Insurance Customer Service Representative who thrives in a positive and inviting atmosphere. At State Farm, customer satisfaction is our top priority, and we aim to provide exceptional service to our valued policyholders. This role is entirely on-site, allowing you to build strong relationships with our team and clients while enjoying a vibrant work environment. If you take pride in delivering outstanding customer experiences and are ready to contribute to a dedicated team of professionals, we encourage you to apply today and become part of a company that values its employees as much as its clients.

Salary Range: $36,000.00 - $50,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Family Friendly

Monthly Bonus opportunities

Home and work life Balance

Appreciation Lunches

Licensing: Active insurance license in Louisiana is required.

Experience: Previous experience in customer service or insurance is preferred.

Communication Skills: Strong verbal and written communication skills are essential to interact effectively with clients.

Problem-Solving: Ability to resolve client issues and queries efficiently by providing satisfactory solutions.

Customer Focus: Passionate about delivering excellent customer service and ensuring client satisfaction.

Organizational Skills: Must be able to manage multiple tasks while maintaining attention to detail in a fast-paced environment.

Team Collaboration: Ability to work well in a team setting, fostering a positive and supportive atmosphere.

Tech-Savvy: Proficiency with CRM systems and Microsoft Office Suite is beneficial.

Client Interaction: Provide exceptional customer service by addressing inquiries and resolving issues promptly and efficiently.

Policy Management: Assist clients with changes to their insurance policies, ensuring accurate documentation and efficient handling.

Problem Solving: Analyze client needs and determine appropriate solutions to meet their insurance requirements.

Claims Assistance: Guide clients through the claims process, offering support and clarifying procedures.

Relationship Building: Develop and maintain long-lasting relationships with clients to ensure their continued satisfaction and loyalty with State Farm.

Continuous Improvement: Stay informed about company policies, procedures, and product offerings to provide accurate and up-to-date information to clients.

Our company is a fast paced, local State Farm Agency specializing in Home, Life, and Auto insurance products. We take our job seriously and tailor our clients policies to fit their needs. We care, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff work incredibly well as a team and always put the customer first. Apply to our team today!