Are you a multitasking pro who thrives in a fast-paced office where no two days are the same? Do you love helping people, solving problems on the fly, and keeping things running smoothly? We're hiring a Customer Service Representative/Account Manager to be the face of Spokane Valley Insurance—a people-focused, independent agency built on long-lasting client relationships and compassionate service.

Note: This is a full-time, in-office position. While other team members work from different locations, this role is based in our physical office and requires someone who enjoys being the go-to person on-site.

This role combines front desk reception, account servicing, and policy processing in a high-volume insurance agency. You’ll be the first point of contact for clients—answering phones, handling walk-ins, managing paperwork, and supporting day-to-day operations. You must be highly organized, self-sufficient, and thrive working independently in a busy office environment.

Salary Range: $18.00 - $20.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Vision Insurance

Paid Time Off (PTO)

Dental Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings & Weekends Off



• Must work in-office—this is not a work-from-home position
• 6+ months of experience in customer service, front desk, or retail preferred
• Experience handling cash or checks
• Strong documentation and attention to detail
• Ability to manage your own workload without micromanagement
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Completion of a 40-hour Property & Casualty licensing course and passing the state exam prior to start (we reimburse up to $320 total after passing)
• Completion of agency system and carrier training upon hire
• Positive attitude, sense of humor, and ability to stay calm under pressure
• A thick skin—no one’s going to laugh at you, but you should be able to laugh at yourself



Front Desk Duties:

• Greet walk-ins, carrier reps, and clients with professionalism and warmth
• Process in-person, phone, and mailed payments (cash, checks, credit cards)
• Scan and upload all incoming mail and emails to the appropriate client records
• Shred scanned documents daily in compliance with WA OIC privacy standards
• Mail documents on behalf of off-site staff or clients as needed
• Tidy and restock office supplies during downtime

Account Manager Duties:

• Handle policy change requests and servicing tasks for walk-ins and callers
• Review renewals for premium changes; assess need for re-shops based on changes
• Follow up on quotes and assist with writing new policies
• Maintain accurate and up-to-date client records in our agency management system
• Provide timely, documented responses to all client communications
• Complete training on our internal systems and carrier platforms (provided upon hire)

Team Collaboration:

• Communicate clearly and ask for support when needed—we're a team
• Practice transparency with clients and colleagues 
• Use agency workflows and resources to complete tasks efficiently

Insurance Agency