We are looking for a friendly and dependable Bilingual Customer Service Representative to join our team. This role is key in supporting our clients with policy servicing, payments, renewals, and general inquiries.

Salary Range: $15.00 - $18.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Life Insurance

• Fluent in both English and Spanish (verbal and written)

• Previous customer service experience (insurance preferred)

• Strong communication and organizational skills

• Comfortable using computers and learning software systems

• Must be detail-oriented and reliable

• Insurance license is a plus, but not required (we will train the right candidate)

• Answer incoming calls and assist clients in English and Spanish

• Process payments and policy changes

• Issue ID cards, certificates, and endorsements

• Contact clients regarding renewals, documents, and missing signatures

• Follow up on NOCs, cancellations, and reinstatements

• Document all customer interactions in our management system

• Provide exceptional service and build long-term relationships with clients

Sonia Reyna-Farmers Insurance Agency is a dynamic and professional team dedicated to protecting what matters most. We offer comprehensive insurance solutions with a personalized touch, fostering a vibrant work environment where growth and client satisfaction are paramount. Join us to make a real impact in the community!