Sonia Reyna-Farmers Insurance Agency

Bilingual Customer Service Representative (English/Spanish)


Job Overview

We are looking for a friendly and dependable Bilingual Customer Service Representative to join our team. This role is key in supporting our clients with policy servicing, payments, renewals, and general inquiries.

Salary Range: $15.00 - $18.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Life Insurance

Requirements
  • Fluent in both English and Spanish (verbal and written)


  • Previous customer service experience (insurance preferred)


  • Strong communication and organizational skills


  • Comfortable using computers and learning software systems


  • Must be detail-oriented and reliable


  • Insurance license is a plus, but not required (we will train the right candidate)
Responsibilities
  • Answer incoming calls and assist clients in English and Spanish


  • Process payments and policy changes


  • Issue ID cards, certificates, and endorsements


  • Contact clients regarding renewals, documents, and missing signatures


  • Follow up on NOCs, cancellations, and reinstatements


  • Document all customer interactions in our management system


  • Provide exceptional service and build long-term relationships with clients

Remote Type: No
Job Type: Full-Time
Job Category: Customer Service Representative
Location: 315 PALO ALTO RD,SAN ANTONIO,TX,78211,US

About Us

Sonia Reyna-Farmers Insurance Agency is a dynamic and professional team dedicated to protecting what matters most. We offer comprehensive insurance solutions with a personalized touch, fostering a vibrant work environment where growth and client satisfaction are paramount. Join us to make a real impact in the community!

Apply Here


This phone number may be used by the hiring team to keep you informed about the application process.
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Contact Us

Phone: 210-924-1111