Sonia Reyna-Farmers Insurance Agency
Bilingual Customer Service Representative (English/Spanish)
Job Overview
We are looking for a friendly and dependable Bilingual Customer Service Representative to join our team. This role is key in supporting our clients with policy servicing, payments, renewals, and general inquiries.
Salary Range: $15.00 - $18.00 per hour
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Hands on Training
Life Insurance
Requirements
- Fluent in both English and Spanish (verbal and written)
- Previous customer service experience (insurance preferred)
- Strong communication and organizational skills
- Comfortable using computers and learning software systems
- Must be detail-oriented and reliable
- Insurance license is a plus, but not required (we will train the right candidate)
Responsibilities
- Answer incoming calls and assist clients in English and Spanish
- Process payments and policy changes
- Issue ID cards, certificates, and endorsements
- Contact clients regarding renewals, documents, and missing signatures
- Follow up on NOCs, cancellations, and reinstatements
- Document all customer interactions in our management system
- Provide exceptional service and build long-term relationships with clients
Remote Type:
No
Job Type:
Full-Time
Job Category:
Customer Service Representative
Location:
315 PALO ALTO RD,SAN ANTONIO,TX,78211,US
About Us
Sonia Reyna-Farmers Insurance Agency is a dynamic and professional team dedicated to protecting what matters most. We offer comprehensive insurance solutions with a personalized touch, fostering a vibrant work environment where growth and client satisfaction are paramount. Join us to make a real impact in the community!