Join Snow Agency LLC, a dynamic and customer-centric company located in the vibrant town of Bullard, Texas. We are seeking a Licensed Customer Service Representative who is passionate about delivering exceptional service and creating positive customer experiences. At Snow Agency, we value our team members and thrive on a positive, inviting work environment where everyone is encouraged to grow professionally. As a vital member of our customer service team, you will have the opportunity to be the front-line support for our valued clients. You will listen attentively to customer needs, provide accurate information, and ensure satisfaction with our services. If you have a genuine passion for helping others and enjoy working in a collaborative and supportive setting, we would love to hear from you. Join us in Bullard and be a part of a company that appreciates and fosters your professional journey.

Salary Range: $15.00 - $20.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Evenings Off

Licensing: Valid General Lines Property & Casualty license is required.

Experience: Previous experience in customer service, especially in a call center or high-interaction environment, is preferred.

Communication Skills: Outstanding verbal and written communication skills to effectively handle customer inquiries.

Problem-Solving: Demonstrated ability to resolve issues promptly and effectively.

Interpersonal Skills: Ability to build positive relationships with customers and team members.

Adaptability: Quick learner, capable of adapting to various customer needs and service protocols.

Technology: Proficiency with customer service software, databases, and related tools.

Customer Assistance: Provide exceptional customer service by addressing inquiries and resolving issues promptly.

Policy Guidance: Assist clients in understanding their insurance policies and recommend suitable options tailored to their needs.

Issue Resolution: Effectively handle and resolve customer complaints or concerns to ensure satisfaction and retention.

Documentation: Maintain accurate records of customer interactions, transactions, and inquiries in company databases.

Team Collaboration: Work closely with team members to deliver a seamless customer experience.

Product Knowledge: Keep updated with the company's product offerings and industry trends to offer knowledgeable advice.