Role Overview:

Farmers Insurance is seeking a bilingual (Spanish/English) Office Manager to lead operations at our retail insurance agency in the Kansas City Metropolitan Area. This leadership role is essential to the agency’s success, overseeing daily operations, managing a dynamic team, maintaining budgets, and ensuring exceptional customer service—especially for our Spanish-speaking clients.

As a key member of our team, you'll play a vital role in improving operational efficiency, enhancing client experience, and supporting our diverse customer base.

Salary Range: $45,000.00 - $60,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Flexible Schedule

Life Insurance

Career Growth Opportunities

Hands on Training

Mon-Fri Schedule

Qualifications:

Bilingual – Fluent in English and Spanish (speaking, reading, and writing).

5+ years of experience in retail management, office management, or related field.

Proven ability to lead and develop teams in a fast-paced, customer-focused environment.

Strong budgeting and financial management skills.

Commitment to providing exceptional customer service and resolving client concerns efficiently.

Excellent organizational, communication, and problem-solving skills.

Insurance industry experience is a plus, but not required.

Why Join Farmers Insurance?

This is more than just an office management job—it's a chance to make a difference in your community. As a bilingual leader, you'll help bridge communication gaps and ensure that all clients, especially Spanish-speaking families, feel informed, supported, and valued. You’ll also help support local entrepreneurs as part of the Farmers Insurance network.

Ready to Make an Impact?

If you're a skilled bilingual leader ready to take charge of an agency that values community, service, and growth, we’d love to hear from you.

Let me know if you’d like a shorter version for social media or job boards, or if you want a version translated fully into Spanish!

Key Responsibilities:

Operations Management: Oversee the daily operations of the agency, ensuring workflows run smoothly and client needs are met.

Bilingual Client Support: Communicate effectively with both English- and Spanish-speaking clients to deliver outstanding service and build long-term relationships.

Team Leadership: Supervise, train, and motivate staff to meet performance goals and deliver top-tier service.

Budget Oversight: Create and manage office budgets, tracking performance and implementing cost-effective strategies.

Problem Solving: Quickly identify and resolve operational challenges to improve efficiency.

Training & Development: Ensure all team members are trained in Farmers Insurance products, procedures, and customer service standards.

Shelbi Neel-Farmers Insurance Agency is a team of dedicated individuals that work hard to provide each customer the best service while educating them on insurance products that would benefit them the most. We are always looking for talented individuals who want to succeed in the insurance industry. If you are willing to learn and looking for a rewarding career opportunity, then we encourage you to apply today