Mobile Service Advisor Support - Sewell Ford Lincoln

The Mobile Service Advisor Support role is responsible for organizing, coordinating, and supporting mobile service operations for customers. This position assists with scheduling, customer communication, repair order processing, and preparation of materials needed for successful mobile service appointments. The role uses Ford and dealership systems to ensure an exceptional customer experience and efficient workflow.

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Qualifications (Preferred):

• Strong organizational and multitasking skills.
• Excellent customer service and communication abilities.
• Basic understanding of automotive service processes (preferred but not required).
• Ability to learn and use dealership and Ford software systems.
• Comfortable working in a fast-paced service environment.

To be successful in this position, the individual must be able to perform each job responsibility satisfactorily, have a valid driver’s license and acceptable driving record, complete a drug screening, background screening, and provide all government I-9 requirements. A combination of education, experience, and training is always considered. 

Benefits: 

Full-time team members are eligible after a provisional period. The Sewell Family of Companies offers a comprehensive benefit selection to include medical, vision, and dental insurance; supplemental insurances including additional life, 401K retirement savings; continuing education and training. 

Additional benefits for full-time team members include company-paid life insurance, company-paid short-term disability, and paid time off. 

About Our Organization: 

The Sewell Family of Companies takes pride in being a place where people love to work and love to do business. At Sewell, we recognize the value of continuous growth and the character of our team members. We believe every team member has a unique talent, and we are invested in helping them reach their full potential. 

Our company maintains a firm policy of equal employment opportunities for all team members. We hire, train, promote and compensate team members based on personal and professional competence and potential for advancement without discrimination regarding race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. 

Roles & Responsibilities:

• Create repair orders and ensure accurate documentation of the services requested.
• Invoice repair orders in a timely and accurate manner.
• Schedule, confirm, and manage mobile service appointments with customers.
• Organize logistics and travel planning for mobile service operations.
• Prepare materials, tools, and supplies needed for upcoming mobile service visits.
• Communicate with customers regarding service needs, appointment details, and general inquiries.
• Sell maintenance items or recommended services when appropriate.
• Complete Ford certifications including basic Service Advisor and Warranty training.

Schedule: Full time

Growth Opportunities:

The Mobile Service Advisor support position can easily be transferred to a fully certified Mobile Service advisor or a fully certified Main Shop service advisor for the right candidates!

Sewell is a group of family-owned businesses with over 100 years of heritage. We pride ourselves on being known for exceptional customer service and lasting relationships. With a diverse group of companies across West Texas, we have many different career paths. Join Sewell and become part of a legacy that values integrity, teamwork, excellence, and character!