Service Advisor - Sewell Chevrolet GMC

The Sewell Family of Companies is seeking a Service Advisor who is detail-oriented, motivated, and has strong communication skills to accommodate our clients repair and maintenance needs at the dealership. As a Service Advisor, the individual will be responsible for facilitating the service process for guests, while collaborating with various teams, including management, technicians, and sales to ensure a seamless and memorable experience. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment to delivering exceptional service to our guests. 

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Career Growth Opportunities

Skills and Requirements: 

• High school diploma or GED 
• Valid driver license and acceptable driving record 
• Background and drug screening 
• Ability to multitask 

Qualifications: 

To be successful in this position, the individual must be able to perform each job responsibility satisfactorily, have a valid driver’s license and acceptable driving record, complete a drug screening, background screening, and provide all government I-9 requirements. A combination of education, experience, and training is always considered. 

Roles and Responsibilities: 

• Greet each guest in a prompt, courteous manner 100% of the time 
• Schedule appointments and manage vehicle repair process via the dealership management system 
• Communicate with service customers to determine the nature of the mechanical problem and help interpret the customer statements accurately 
• Secure agreement from customers before repairs begin; cover cost estimate; and approximate time of completion 
• Obtain customer, vehicle data, and method of payment 
• Test-drive the vehicle with the customer to ensure proper operation 
• Provide estimates of labor and parts. If the cost is not determined, leave it open and contact the customer later for approval 
• Obtain customer signature on repair order 
• Schedule a time with the customer to discuss the vehicle status 
• Obtain accurate customer contact information 
• Follow up on the progress of each repair order with the assigned technician 
• Contact the customer by telephone regarding changes in the estimate or time promised 
• Record any changes on the repair order in approved standards 
• Deliver vehicles to customers and answer any questions or concerns 
• Review work performed and discuss charges or coverage 
• Advise the customer of future maintenance or repair needs 
• Ensure all needs are met and ask if anything else can be done 
• Explain the survey the customer will receive and its importance 
• Attend training classes and meetings as needed per Sewell and BMW standards 

Schedule: Monday through Friday 7 am - 6 pm and alternating Saturdays 

Sewell is a group of family-owned businesses with over 100 years of heritage. We pride ourselves on being known for exceptional customer service and lasting relationships. With a diverse group of companies across West Texas, we have many different career paths. Join Sewell and become part of a legacy that values integrity, teamwork, excellence, and character!