Service Manager 

The Sewell Family of Companies is in search of an experienced Service Manager to join our service team. As a Service Manager, the individual will manage the service team, ensure exceptional customer service, maximize service revenue, maintain high service quality standards, and improve customer satisfaction. The individuals expertise in automotive service operations, team leadership, and customer relations will be instrumental in ensuring the smooth and efficient functioning of our service department. In addition to the service manager's job responsibilities, the individual must be able to work effectively in a team environment and communicate effectively to contribute to our commitment of delivering exceptional service to our guests. 

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Retirement Plan

Skills and Requirements: 

High school diploma or the equivalent 

Five years of experience in the automotive repair industry 

College degree and factory training credentials 

Two years of supervisory experience 

Excellent communication, supervisory and management skills 

Ability to operate the department at a profit according to dealership guidelines 

Proficient knowledge of dealership computer systems 

Must have a valid drivers license and acceptable driving record, complete background screening, and provide all government I-9 requirements 

Must be a team player with impeccable honesty and integrity 

Must maintain a high level of professional personal appearance and conduct 

Roles and Responsibilities: 

Perform yearly evaluations to assess performance and suggest compensation plans and modifications 

Understand and monitor the service section of the dealerships financial statement  

Assure proper repair order flow to satisfy warranty/dealership/business requirements 

Monitor the effective labor sales rate on a continuous basis 

Collect accounts receivable for service work 

Generate and continually strive to increase labor sales 

Set individual and total shop sales objectives 

Plan and execute an ongoing service advertising program 

Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc. 

Ensure that proper service sales techniques are being used 

Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly  

Determine staffing requirements 

Monitor dispatching to maximize efficiency of shop 

Ensure that all the necessary shop equipment is in proper and safe working condition  

Obtain and maintain control of the special tools necessary for the repair and service of the vehicles 

Keep abreast of new equipment and tools and recommend purchases 

Review flat rate flagging practices on a periodic basis 

Break down estimates into labor and parts before job is started so that repair technicians are aware of time allowances. Ensure that customers service files are up-to-date and are readily available for reference  

Follow up on parts department orders to ensure availability 

Quality-check completed jobs  

Ensure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up-to-date and properly maintained 

Review technical bulletins and distribute them to appropriate technicians  

Stay up-to-date on product changes and new products  

Understand, keep abreast of and comply with federal, state and local regulations that affect service operations 

Understand the manufacturers warranty policy and procedures 

Enforce factory policy and procedures 

Monitor, control and collect warranty receivables to comply with factory policies and procedures and allow for a positive cash flow and management and funds for the dealership 

Ensure that the work areas and customer waiting area are kept clean 

Maintain a high level of shop cleanliness, equipment repair and general shop appearance  

Schedule preventative maintenance of shop equipment  

Monitor the location and care of shop tools 

Organize and maintain use of the service departments designated parking areas 

Analyze and eliminate practices that waste supplies, utilities, space and time 

Represent the dealership in cases of emergency involving the service department or as directed by dealership management 

Attend training classes as directed by management 

Schedule: Monday through Friday 7 am. 6 pm., Saturdays 8 am. 5 pm. 

Sewell is a group of family-owned businesses with over 100 years of heritage. We pride ourselves on being known for exceptional customer service and lasting relationships. With a diverse group of companies across West Texas, we have many different career paths. Join Sewell and become part of a legacy that values integrity, teamwork, excellence, and character!