Key Responsibilities:

1. Maintain Drive Flow:

o Direct and manage the movement of vehicles through the service drive to avoid congestion and delays.

o Coordinate with service advisors and technicians to ensure timely processing and movement of customer vehicles.

2. Dispatch Drivers & Assign Tasks:

o Assign specific tasks to porters, valets, and shuttle drivers in a timely and organized manner that will help keep the drive flowing.

o Monitor staff performance and adjust assignments as needed to meet service volume and priorities.

3. Lot Organization & Vehicle Management:

o Maintain an orderly and accessible vehicle lot, ensuring cars are parked correccty, retrieved, and moved as needed

o Track vehicle locations and maintain clear communication with service team

4. Key Management & Machine Oversight:

o Oversee the use and organization of the keyper/key machine system.

o Ensure all keys are properly logged, secured, and accessible to authorized personnel only.

5. Customer Service & Experience:

o Greet and welcome all customers promptly with professionalism and warmth.

o Serve as a point of contact for guest inquiries, concerns, and feedback resolving issues efficiently or escalating as needed.

o Ensure the customer waiting area and drive are clean, organized, and inviting at all times.

Salary Range:

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Success in This Role Looks Like:

· A well-orchestrated service drive with minimal delays or confusion.

· Guests consistently greeted and assisted promptly.

· Drivers and porters operating efficiently under clear direction.

· A clean, organized, and accessible lot.

· Keys properly logged, secured, and retrieved without issue.

· An overall guest experience that reflects professionalism, care, and respect.

Dress Code

· Slacks, khakis, or navy pants

· Company-provided polo (required)

· Company-provided jacket (required)

· Employees are expected to maintain a clean, neat, and professional appearance at all times

· Clothing must be clean, pressed, and free of rips, stains, or excessive wear

Required Skills & Qualifications:

· Strong customer service orientation with a focus on creating a positive and memorable guest experience.

· Excellent communication and interpersonal skills; must be friendly, professional, and approachable.

· Ability to think on your feet with solid problem-solving and troubleshooting abilities.

· Use professionalism during all radio conversations

· Strong organizational and time-management skills.

· Ability to multitask in a fast-paced environment.

· Comfortable with technology, including key machine systems and communication tools.

· Team player who can lead by example and coordinate with multiple departments.

Sewell is a group of family-owned businesses with over 100 years of heritage. We pride ourselves on being known for exceptional customer service and lasting relationships. With a diverse group of companies across West Texas, we have many different career paths. Join Sewell and become part of a legacy that values integrity, teamwork, excellence, and character!