Customer Service Representative BMW

The Sewell team is searching for a friendly, interactive, and outgoing individual who can excel in assisting our guests in the sales department. Our Customer Service Representative is the front line of guest relations, as they greet customers on the lot, assist them in browsing inventory, test driving, and providing valuable product knowledge. This role is not a 'sales' role but is a great fit for a client-oriented, friendly person that enjoys automotive and working with a fast-paced team. The CSR bridges the gap between the guest and the sales team. 

Salary Range: $16.00 - $23.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Retirement Plan

Skills & Requirements:  

Must be able to be outside in the weather  

Must be able to be on your feet for long periods of time and remain active throughout the workday  

Must be able to actively start friendly conversations with guests  

Must have a valid Drivers license with good driving record 

Roles & Responsibilities:  

Greet & interact with guests coming onto the property 

Use product knowledge to match customers wants and needs into options to showcase 

Create lasting relationships to ensure customer/brand loyalty 

Understand and implement dealership sales processes 

Facilitate gathering key contact information from guests to assist in sales process 

Present and demonstrate vehicle features 

When needed, assist team with tracking and moving inventory, maintaining cleanliness of property & vehicles 

When needed, assist in delivering vehicles to guests 

Remain up to date on products, market trends and certifications through Ford & Lincoln 

Maintain records via Client Relationship Management (CRM) software 

 

Schedule: Part Time- & Full-Time availability Monday - Saturday 7:30am-5:00pm 

Sewell is a group of family-owned businesses with over 100 years of heritage. We pride ourselves on being known for exceptional customer service and lasting relationships. With a diverse group of companies across West Texas, we have many different career paths. Join Sewell and become part of a legacy that values integrity, teamwork, excellence, and character!