Service Advisor - Cadillac Buick GMC

The Sewell Family of Companies is seeking a Service Advisor who is detail-oriented, motivated, and has strong communication skills to accommodate our clients repair and maintenance needs at the dealership. As a Service Advisor, the individual will be responsible for facilitating the service process for guests, while collaborating with various teams, including management, technicians, and sales to ensure a seamless and memorable experience. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment to delivering exceptional service to our guests. 

 

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Retirement Plan

Skills and Requirements: 

High school diploma or GED 

Valid driver license and acceptable driving record 

Background and drug screening 

Ability to multitask 

Roles and Responsibilities: 

Greet each guest in a prompt, courteous manner 100% of the time 

Schedule appointments and manage vehicle repair process via the dealership management system 

Communicate with service customers to determine the nature of the mechanical problem and help interpret the customer statements accurately 

Secure agreement from customers before repairs begin; cover cost estimate; and approximate time of completion 

Obtain customer, vehicle data, and method of payment 

Test-drive the vehicle with the customer to ensure proper operation 

Provide estimates of labor and parts. If the cost is not determined, leave it open and contact the customer later for approval 

Obtain customer signature on repair order 

Schedule a time with the customer to discuss the vehicle status? 

Obtain accurate customer contact information 

Follow up on the progress of each repair order with the assigned technician 

Contact the customer by telephone regarding changes in the estimate or time promised 

Record any changes on the repair order in approved standards 

Deliver vehicles to customers and answer any questions or concerns? 

Review work performed and discuss charges or coverage 

Advise the customer of future maintenance or repair needs 

Ensure all needs are met and ask if anything else can be done? 

Explain the survey the customer will receive and its importance 

Attend training classes and meetings as needed per Sewell standards 

Schedule: Monday through Friday 7 am. - 6 pm and alternating Saturdays 

Sewell is a group of family-owned businesses with over 100 years of heritage. We pride ourselves on being known for exceptional customer service and lasting relationships. With a diverse group of companies across West Texas, we have many different career paths. Join Sewell and become part of a legacy that values integrity, teamwork, excellence, and character!