Parts Advisor - Ford Lincoln

The Sewell Family of Companies is seeking a Parts Advisor who is detail-oriented, motivated, and has strong communication skills to accommodate our client's parts needs. As a Parts Advisor the individual will act as a principal contact between the parts department and retail counter customers for the sale of parts and accessories. To be successful in this role, the individual must be able to work effectively in a team environment. The individual must also communicate clearly with team members and guests to contribute to our goal of providing customer satisfaction and maximizing parts sales at the dealership. 

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Retirement Plan

Skills & Requirements:  

High school diploma or GED 

Valid driver license and acceptable driving record 

Background and drug screening 

Ability to multitask 

Roles & Responsibilities: 

Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner 

Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line 

Answer phone calls, providing price quotes and any additional information 

Retrieves and fills orders from stock 

Properly input lost sales into the inventory control system 

List and price out parts on counter tickets 

Provide the necessary information for special orders to the inventory control clerk if a part is not in stock 

Maintain the special-order parts inventory in a clean and organized manner 

Maintain records of all special-order parts and notifies the service advisor and the customer when special ordered parts have been received 

Maintain a customer backorder file 

Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required 

Participate in conducting a perpetual inventory 

Help maintain parts catalogs, price schedules, and other technical information and bulletins 

Keep work area clean, free of debris, and safe by putting away loose stock 

Perform other duties and tasks as directed by management 

Maintains professional discretion 

 

Schedule: Monday through Friday, 7:30am-6pm and some required Saturdays 

Sewell is a group of family-owned businesses with over 100 years of heritage. We pride ourselves on being known for exceptional customer service and lasting relationships. With a diverse group of companies across West Texas, we have many different career paths. Join Sewell and become part of a legacy that values integrity, teamwork, excellence, and character!