Genius - BMW 

Our company is looking to expand our sales force. We are searching for a passionate, motivated, and collaborative? BMW Genius to join our team. Our genius program allows you to have a 3-month training period with extensive learning for high end customer service skills, communication skills, marketing, product knowledge and more! After this training period you will have the opportunity to increase your income with a potential promotion to Client Advisor. The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what sets us apart from our competition. Our team members are our strongest asset and have contributed to the continued success of our organization. 

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Retirement Plan

Skills & Requirements:  

Highly motivated with strong enthusiasm for the BMW brand as well as an affinity for technology. BMW Geniuses enjoy going the extra mile for customers. 

People who are able to grasp and enjoy learning about BMW’s latest technological advances. With this knowledge, BMW Geniuses become true product experts. 

Patient individuals who are able to communicate in non-technical terms with customers who may have very little technical knowledge. Confident people with strong interpersonal and relationship-building skills who thrive on creating positive experiences for customers. 

Experience in an upscale, retail or customer-centric environment preferred 

Hospitality, technical customer support and/or consumer electronic experience plus Undergraduate degree is preferred 

Excellent verbal and written communication skills, specifically when communicating via email 

Comfort in interacting with clients via phone and in-person 

Absolute passion about all things BMW, promote high quality brand image 

Knowledge Customer management software a plus 

Previous experience with BMW a plus 

Ability to handle a variety of tasks simultaneously 

When applicable, BMW required training must be successfully completed a condition of employment 

Valid Driver's License with a clean driving record is required 

Roles & Responsibilities:  

Product presentation and explanation, done by working with the Client Advisors and Sales Managers to keep clients in the showroom engaged and enthused. 

First configuration of the vehicle with the mobile customizer/iPad making a smoother transition from the Genius to the client advisors. 

Perform test drives with clients. 

Work with clients in the service drive, i.e. product questions, demonstration of features, and post op of delivery. 

Establish ongoing consultative relationship with customer by being available during business hours to answer questions. 

Tell customers about the BMW App, explain the benefits and offer to download onto their smartphone. 

Upgrade knowledge of BMW products and services by training on-the-job and participating in educational and development programs on and off site. 

Contribute to team effort and BMW customer-centered service philosophy. 

Create a positive first impression by greeting and serving the customer promptly and courteously. 

Professionally, courteously and respectfully interact with clients to provide a consistent premium customer experience building dealer sales loyalty. 

 

Schedule: Monday through Friday, 8 am - 6 pm 

 

Sewell is a group of family-owned businesses with over 100 years of heritage. We pride ourselves on being known for exceptional customer service and lasting relationships. With a diverse group of companies across West Texas, we have many different career paths. Join Sewell and become part of a legacy that values integrity, teamwork, excellence, and character!