Join Sewell Family of Companies, where excellence meets opportunity in the heart of Midland, Texas. As a BMW Customer Service Representative, you will be an essential part of our team, committed to delivering unparalleled customer service. Embrace the chance to work in our state-of-the-art facility and interact directly with cherished clients who are as passionate about BMW vehicles as we are. Our vibrant environment encourages collaboration and camaraderie, where each team member is valued and empowered to make a difference. In this role, you'll be the first point of contact for our BMW customers, ensuring their experience is positive and memorable. Your ability to handle inquiries, provide expert advice, and facilitate smooth transactions will be crucial in maintaining the legendary service excellence of Sewell Family of Companies. If you're looking for a dynamic role where your passion for customer service and automobiles can shine, we invite you to apply and become a part of our esteemed family.

Salary Range: $40,000.00 - $65,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Career Growth Opportunities

Education: High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.

Experience: Previous experience in a customer service role is preferred, especially in the automotive industry.

Communication Skills: Excellent verbal and written communication skills are crucial for effectively interacting with customers and coworkers.

Problem-solving: Strong problem-solving skills and the ability to think quickly on your feet are necessary to resolve customer inquiries efficiently.

Interpersonal Skills: A friendly and personable demeanor to interact positively with diverse customers is essential.

Computer Skills: Proficiency in using computer systems and CRM databases to manage customer data and service records is required.

Availability: Flexibility to work during business hours and occasionally on weekends or holidays to accommodate customer needs.

Customer Interaction: Engage with customers to address their queries, concerns, and service needs regarding BMW products.

Problem Resolution: Effectively resolve customer issues to ensure a positive ownership experience.

Product Knowledge: Maintain extensive knowledge of BMW products and services to provide accurate information and support to customers.

Customer Engagement: Foster long-term relationships with customers to ensure their satisfaction and loyalty to the Sewell Family of Companies.

Communication: Ensure clear and effective communication with customers at all times.

Sales Support: Assist the sales team with customer inquiries and coordinate with service departments as needed.

Sewell is a group of family-owned businesses with over 100 years of heritage. We pride ourselves on being known for exceptional customer service and lasting relationships. With a diverse group of companies across West Texas, we have many different career paths. Join Sewell and become part of a legacy that values integrity, teamwork, excellence, and character!