We are seeking an experienced and motivated Service Manager to lead the fixed operations department at a busy Ford dealership in Seneca, PA. The ideal candidate will have strong leadership skills, automotive service management experience, and a commitment to delivering exceptional customer satisfaction while driving profitability and operational efficiency.

The Service Manager will oversee daily service department operations, manage technicians and advisors, ensure manufacturer compliance, and help grow customer retention and service sales.

Salary Range: $50,000.00 - $70,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

• Previous automotive service management experience required
• Ford dealership experience preferred
• Strong leadership and communication skills
• Knowledge of dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, etc.)
• Understanding of warranty administration and fixed operations
• Proven ability to improve profitability and customer retention
• Valid driver’s license and acceptable driving record

• Manage all daily operations of the service department
• Lead, train, and motivate service advisors, technicians, and support staff
• Monitor workflow, scheduling, and repair order efficiency
• Maintain high levels of customer satisfaction and CSI scores
• Ensure compliance with Ford warranty and service procedures
• Review and manage departmental financial performance and KPIs
• Work closely with parts and sales departments to improve dealership operations
• Handle escalated customer concerns professionally and efficiently
• Recruit, hire, and develop service department personnel
• Maintain a clean, safe, and organized work environment

Seneca Ford stands as a cornerstone of the automotive industry, dedicated to providing exceptional vehicles and unparalleled service to our community. For years, we have been committed to offering a comprehensive selection of new and pre-owned Ford vehicles, ensuring every customer finds the perfect fit for their needs and lifestyle. Our mission extends beyond mere sales; we strive to build lasting relationships based on trust, integrity, and genuine care.

At Seneca Ford, we foster a professional yet welcoming atmosphere where teamwork and customer satisfaction are paramount. We believe in empowering our employees with the resources and support they need to excel, creating a rewarding career path for those passionate about the automotive world. Our culture emphasizes continuous improvement, a customer-centric approach, and a shared pride in representing the Ford brand. Join us at Seneca Ford and become part of a dedicated team that is driving forward with excellence and a commitment to serving our valued customers.

At Seneca Ford, we're more than just a dealership; we're a cornerstone of the community, driven by a passion for exceptional automotive experiences and a commitment to our customers and team. For years, we've been serving the Seneca, SC area with a dedication to quality, integrity, and innovation that sets us apart in the automotive industry.

We pride ourselves on fostering an energetic and professional environment where every team member is valued and empowered. Our success is built on strong relationships, a forward-thinking approach to sales and service, and a shared enthusiasm for everything Ford. When you join Seneca Ford, you're stepping into a dynamic workplace that offers opportunities for growth, learning, and making a real impact.

Here’s why you should choose Seneca Ford:

Join Seneca Ford and accelerate your career in a thriving, professional, and energetic automotive environment!