Scott Tatro & Assoc. Allstate Insurance Company is seeking a dynamic and organized Administrative/Customer Service Representative (CSR) to join our dedicated team in Akron, Ohio. In this pivotal role, you will be the heart of our office, ensuring optimal operations and fostering a welcoming environment for our valued clients. If you thrive in a structured setting and enjoy providing exceptional customer service, this position is tailored for you. As the first point of contact, you will be instrumental in building relationships, answering inquiries, and supporting our team with administrative tasks. Our office is a positive and inviting space where your contributions will be integral to our success. Join a team that values enthusiasm, precision, and a customer-centric approach, contributing significantly to our mission of delivering superior insurance services. Secure your place with Scott Tatro & Assoc. Allstate Insurance Company and make a meaningful difference every day!

Salary Range:

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Disability Insurance

Education: High school diploma or equivalent required; advanced education or certifications are a plus.

Experience: Previous administrative or customer service experience, preferably in the insurance sector.

Communication Skills: Excellent verbal and written communication abilities.

Organizational Skills: Strong organizational skills with an acute attention to detail.

Customer Service: A customer-first mindset with the ability to handle inquiries and resolve issues efficiently.

Computer Proficiency: Proficiency in Microsoft Office Suite and the ability to learn specialized software.

Problem-Solving: Strong problem-solving skills and the ability to prioritize tasks effectively.

Professionalism: Ability to maintain a professional demeanor in all communications.

Team Player: Strong interpersonal skills and the ability to work collaboratively in a team environment.

Office Management: Oversee day-to-day office operations to ensure smooth functionality.

Customer Service: Greet and assist clients both in-person and via phone, ensuring a welcoming and professional atmosphere.

Scheduling: Manage calendars and appointments, coordinating meetings and ensuring timely follow-ups.

Documentation: Maintain and update client records accurately within our database system.

Support: Assist agents and team members with administrative tasks and projects as needed.

Communication: Facilitate effective communication within the office, including distribution of memos and announcements.